The Zebra Responds to COVID-19

Like everyone else, here at The Zebra we’re paying close attention to the news about COVID-19. Our primary concern right now is keeping our employees, partners and customers safe and informed.

Until further notice, all of The Zebra’s employees are working from home to help mitigate risk and #flattenthecurve, and we’re continuing to closely monitor the situation. Business is operating as usual, and we’re taking the necessary measures to keep partner and customer information secure. We don’t anticipate any disruption in service–our users will have the same great shopping experience they always do.

In uncertain times like this, your insurance needs might change. If you have questions about how COVID-19 could affect your situation, check out the below list for answers to some FAQs we’ve received over the last several days. We’ll continue to update this space as we learn more. If you have a specific question about your policy, we recommend contacting your insurance company directly.

We’re here to help you navigate however we can, and are committed to making sure everyone we serve is safe–at home or on the road.

 

Frequently asked questions

We’ll continue to update this page with helpful information as the situation develops and the news changes. Please reach out to us using one of the methods at the bottom of this page if you have additional questions or concerns.


I won’t be driving to and from work for the next few weeks. Can I cancel my auto insurance to save money?

In the long run, it’s not a good financial move. Lapsing on an auto insurance policy by even a day can mean that once you do become insured again, it’ll be more expensive than if you had maintained continuous coverage. And remember: Your auto policy may also cover your vehicle when it’s not on the road; comprehensive coverage insures anything that might happen to your car, even when it’s sitting in your driveway.


My job has been temporarily suspended, and I won’t be able to pay my insurance bill. What should I do?

Call your insurance company if you won’t be able to make your next payment, and they may be able to help you with a solution.


I can’t afford to renew my current policy. What’s the cheapest insurance I can get?

You should carry at least the state-required minimum amount of liability insurance. We always suggest that you raise your limits as high as you can afford. Physical damage coverage, like comprehensive and collision, can double your rate, but may be required if your vehicle is financed or leased. Having liability-only insurance is one of the best ways to bring your premium down. If and when you need to resume higher coverage, you can change your policy again at any time.

It's also worth looking into usage-based insurance options. Also known as telematics, this newer technology uses a phone or a plug-in device to measure your driving habits — including how often you drive — to deliver a rate that could be cheaper. Allstate's Milewise and Metromile are two examples of this type of policy.


Will this situation cause insurance rates to go up?  

The impact on the insurance industry has yet to be seen, but it is likely that it will take a hit like most other industries. If this is the case, insurers may very well aim to raise more money through premiums in the future. However, the effects of this aren’t likely to be seen for some months, by which time the scope of the overall impact will be much clearer. There’s also a chance that rates could decline as people drive less and have fewer accidents.

 

Want to talk?

Give us a call:

1.888.255.4364
Hours: Mon-Fri 9 a.m. - 6 p.m. CST

Email us anytime, day or night:

support@thezebra.com
 

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The Zebra

The Zebra is the nation's leading independent insurance comparison site. The Zebra compares more than 100 insurance companies and provides agent support and educational resources to ensure drivers are equipped to make the most informed decisions about their home and auto insurance.