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Nicole Fleming

Agency Operations Manager

Nicole started her career in insurance in 2014 with Progressive in the sales and retention department across all 50 states. A natural problem solver, Nicole was immediately intrigued by insurance due to the different factors that go into rating a policy. She started with The Zebra six years ago and has held many roles, including Sr. Sales Agent, Digital Experience Agent, and Service & Customer Experience Manager. She now serves as the Agency Operations Manager.

Nicole has seen many sides of the business and loves witnessing how everything fits together to make an agency run efficiently while maintaining a unique and inclusive culture. She has led many initiatives to improve the advisor experience for the entire agency. With a passion for Quality Assurance, she also takes pride in the quality of the policies we sell. Like The Zebra, Nicole believes in transparency and loves working for a company that strives to take the guesswork out of insurance shopping. Most of all, her favorite part about working for The Zebra is that it feels like family.