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|Discount Comparison||American Familyvs.||The General|
|Anti-Lock Brake System|
|Student Away at School|
|Affinity Membership Alum|
|Pay in Full|
|eSign or ePay|
|Ratings Comparison||American Familyvs.||The General|
|JD Power Rankings||
4 out of 5
Not Rated out of 5
|Other Features||American Familyvs.||The General|
American Family strives to provide their customers with industry-leading service, an exceptional claims experience and products that build long-term relationships.
The General offers auto insurance for drivers that have had a history of driving violations or accidents, have not kept their insurance in force or have less than perfect credit.
American Family’s Emergency Roadside Service covers reasonable costs you can incur if you're car breaks down. These costs may include mechanical labor for up to one hour at the place of your vehicle’s breakdown, towing to the nearest place where the necessary repairs can be made, delivery of gas and oil, the cost of labor for a tire change or battery charge (not including the cost of any delivered item), and the cost of labor for locksmith services (not including the cost to replace locks or keys).
The General provides optional Towing and Labor coverage in select states to pay for the cost of towing your car if it becomes disabled. Comprehensive and collision coverage is a prerequisite for purchase. The General also offers a Roadside Assistance plan that is administered by Nation Safe Drivers (NSD). This optional program provides 24-hour assistance for towing and other emergency services.
The financial strength rating, categorized from Poor to Superior, is an independent assessment of a company's financial strength and a company’s ability to meet their ongoing insurance obligations when it comes to things like paying claims.
The J.D. Power rating, scored from 2 to 5, is an independent measure of customer satisfaction around the handling of claims. A higher J.D. Power Rating is a good indicator that a carrier will treat you well should something go wrong.
The User Satisfaction rating, graded from F to A+, is the Better Business Bureau’s assessment of how well the business is likely to interact with its customers, and is based on multiple factors including customer complaints and transparent business practices.