There are some steps you can take to try and get this fixed. Most insurance companies are using what is called a CLUE report. This is basically a total loss history report. You can order a report of your loss history online and see what is it listed as. Next, I would show off of the not-at-fault paid claim to your preferred carrier. This link here
will take you there. The next step if things are not marked down correctly is to call the claims department that reported it. Sometimes it is a simple error that needs corrected on their end. If this does not work the final step you can take is disputing it right with LexisNexis, but as a fair warning this would be time consuming and you will have to provide the evidence on why it was done incorrectly.