Coverage & Claims

Can I dispute the payout amount my insurance company wants to give me?

Actual cash value (ACV) from your insurance is not the same as an adjusted amount — it's an estimate on their books. I would get another person to look at the vehicle and get another opinion on the adjustment to make sure it was accurate before trying to fight the claims department. If you have any questions, don't hesitate to ask.

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Coverage & Claims

If I backed into another person's car (which was sitting in their driveway), should I file a claim if repairs are estimated to be $2,500?

Hello, Since there is no damage to your vehicle, you would not need to file a claim. However, the person that you hit has the option to file a claim.

Eligibility

Am I required to purchase two years worth of auto insurance to obtain two years of proof (SR-22)?

You must maintain insurance continuously for your SR-22 to be effective. An SR-22 is a filing with that state that informs them when you have insurance and when the policy cancels.

Eligibility

Can I get an SR-22 car for my car that doesn't work?

Hello, You can get auto insurance with an SR-22 however, you will need to list the vehicle that you own (even if inoperable). You do not qualify for a non-owners policy because you own a car and drive your friend's car regularly.

Coverage & Claims

Am I still covered for liability coverage if I drive my car in a parade?

Yes, you should be insured while driving in a parade under the mentioned circumstances. Many people who drive in parades tend to have classic or modified vehicles which often require different types of insurance coverage.

Eligibility

Are 911 dispatchers eligible for insurance discounts as first responders?

Every insurance company has different guidelines and available discounts, so it's hard to give a blanket statement about your eligibility. That said, The Zebra can quote you with several companies at once, giving you the chance to compare the best rates available.

General Insurance

Does The Zebra use a hard or soft credit pull to compare insurance quotes?

Thank you for this question. The Zebra does not do a soft or hard pull of your credit.

Coverage & Claims

Totaled a vehicle and I wasn't on the vehicle's insurance policy

The owner of the vehicle will need to file a claim on their policy. It will be up to the insurance company to decide if they will pay out for the claim or not since you are not listed on the policy.

Homeowners Insurance

Will insurance cover damage caused by an aging house?

Typically, a homeowners policy will not cover things like wear and tear. But it depends on how the damage was caused.

General Insurance

Do I have to have all my vehicles fully covered?

You are only required to carry comprehensive and collision coverage (full coverage) if you are leasing or financing the vehicle. If you own them or even one of them, you can decide how you want the vehicle insured.

Coverage & Claims

My car was hit in the process of being repaired

This can be a tricky situation. Since there was damage caused by 2 different events, you will need to report both to the insurance company if that's how you want to get them repaired.
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