Coverage & Claims General Insurance

How do I know if I'm covered and what coverage I have if I'm not the primary policyholder?

We are sorry to hear that you were involved in an accident and to hear about your current predicament. Does the primary policy holder have the written policy so that you can see what cars are covered on it and for which coverage?
May 6, 2022 San Antonio, TX

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Renters Insurance

If my insurance policy covers power surge do they send an adjuster to my residence?

If your renter's insurance covers power surge damage to your property, your insurance provider will let you know what steps need to be taken. They may have an adjuster go look at the damages or have you send in photos.
Jul 14, 2021 Benbrook, TX

Renters Insurance

If you don't have a receipt for goods, do renters still get paid for property loss?

You can file a renters insurance claim without receipts, but you should keep an up-to-date inventory of your personal belongings with photos and get an appraisal for big-ticket items. Your insurance company will let you know what all would be covered under your policy and if you would be reimbursed actual cash value or replacement cost for property lost.
Jul 7, 2021 Fort Worth, TX

General Insurance

If an uninsured driver hits me with an insured car, will their insurance still cover the damages?

You should still file the claim. Unless the driver is excluded from the policy, the insurance company will still likely honor your claim against the insurance.
Dec 13, 2020 Spring, TX

Coverage & Claims

I just recently lowered my coverage deductible from $2000 to $250. When does that change go into effect?

Unless otherwise requested, changes on insurance policies go into effect right away. As long as you requested the change sometime before you began your trip, the deductible change is in effect as soon as you request it from your insurance company.
Nov 22, 2020 Victoria, TX

General Insurance

How do I determine if I need an umbrella policy?

If you have assets you are trying to protect and have maxed out your liability limits, I would recommend getting an umbrella policy. They tend to be very inexpensive and will offer more robust coverage.
Nov 3, 2020 Austin, TX

Coverage & Claims

Do I have to pay the 2% plus my standard deductible if I had a house fire?

Sorry to hear about that. It sounds like you would only pay the 2% deductible and insurance should handle the rest.
Nov 1, 2020 Irving, TX

Coverage & Claims Eligibility

If I give my daughter in Texas my car, does she need full coverage or liability?

Per state requirements in Texas, you only need liability to be legal. If the vehicle has significant value or is newer, I highly recommend getting comp/collision to protect her vehicle as well.
Jun 24, 2020 Dallas, TX

Homeowners Insurance

How soon after switching home insurance policies can you make a claim?

Hopefully, you will not need to file a claim, but insurance will follow the effective date. If your policy takes effect January 1st, 2020, then that is the first date that a claim would be honored.
Jun 8, 2020 Dallas, TX

Car Insurance Costs General Insurance

Will an unreported car accident affect my premium?

If you were never cited for the accident and never filed a claim, there should be no insurance record of your accident. Insurance companies generally run two reports when you sign up for new insurance — your motor vehicle report (MVR) and another for claims history (CLUE). If they're clean, they should show no record of the accident and your rate should be unaffected.
Jun 1, 2020 Houston, TX

Condo Insurance

Who is responsible for installing a handrail in a strata condo complex?

If it's part of a common area, the homeowners association (HOA) would be responsible for maintaining those areas. Since this is a safety issue, I'd bring this up with your HOA about making improvements.
May 20, 2020 Houston, TX
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