SECURA Insurance Review
- With 2.5/5 stars in 2025, SECURA is an average insurance company.
- Read SECURA reviews, complaints and prices before you buy.
SECURA insurance: Ratings and reviews
A note about Secura Insurance
As of Nov. 1, 2023, Secura Insurance will no longer sell auto or home insurance policies. It will instead focus on commercial, specialty, agribusiness and farm lines. If you currently have a personal lines policy, you can expect that it will be phased out by the end of 2025.
Secura Insurance has carved a niche in the market with its focus on customer service and comprehensive coverage options. With a long list of insurance products available and competitive auto insurance prices, SECURA is a long-running insurance provider. However, it's important to note that its reach is not as widespread as many of its counterparts. Let's examine the attributes and limitations of this insurer.
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Affordable premiums
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Broad list of insurance products
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Additional auto insurance coverages available
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Poor customer reviews
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Not available in all states
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No online quoting – only independent agents may quote
Is SECURA a good insurance company?
The majority of The Zebra's review incorporates how well SECURA scores in terms of customer service. In order to determine that we looked at the following third-party ratings.
BBB Customer Reviews: 1/5
- SECURA has a 1/5 rating from Better Business Bureau customers[1]
Complaint Index: Above average
- The National Association of Insurance Commissioners (NAIC) receives Above average customer complaints for SECURA[2]
Financial Strength: Excellent/Good
- SECURA received an Excellent/Good financial strength rating from A.M. Best for its ability to pay out claims[3]
The Zebra Customer Satisfaction Survey
In addition to third-party ratings, we like to incorporate the results from our own consumer survey where we ranked which auto insurance companies are the best based on feedback from real customers. However, we did not collect a sufficient amount of data on SECURA for it to be included.
How much does SECURA Insurance cost?
Currently, the national average for a 6-month car insurance policy is $1,084, whereas SECURA is about $775Â or roughly 29%Â cheaper than a typical policy, making it a very affordable option for those in covered states.
The table below shows how SECURA auto insurance compares against other top insurers.Â
Updating data...
| Company | Avg. Monthly Premium |
|---|---|
| SECURA Insurance | $88 |
| USAA | $114 |
| Nationwide | $123 |
| GEICO | $129 |
| State Farm | $131 |
| Progressive | $157 |
| Allstate | $201 |
Source: The Zebra
Similar to any insurance company, pricing for SECURA auto insurance does vary based on your age and generally will get cheaper the older you get.Â
The table below shows SECURA's car insurance premiums for different age brackets.Â
Updating data...
| Age Group | Avg. Monthly Premium |
|---|---|
| Teens | $235 |
| 20s | $115 |
| 30s | $81 |
| 60s | $78 |
| 40s | $77 |
| 50s | $75 |
Source: The Zebra
The Zebra’s Dynamic Insurance Rating Tool data methodology
The Zebra’s Dynamic Insurance Rating Tool for home and auto insurance rates utilizes the latest ZIP code-level rate filings from across the U.S., sourced from Quadrant Information Services and S&P Global. These filings, typically updated annually or biennially by insurers, are verified through Quadrant’s QA process and then integrated into The Zebra’s estimator.
The displayed rates are based on a dynamic home and auto profile designed to reflect the content of the page. This profile is tailored to match specific factors such as age, location, and coverage level, which are adjusted based on the page content to show how these variables can impact premiums.
For a comprehensive understanding, see our detailed methodology.
Discounts offered
Secura provides several discounts, many of which are available to MILE-STONE Gold or Basic policyholders for home and auto. Some of SECURA's discount opportunities are listed below.
- Valued policyholder discount: Rewards long-term policyholders with savings over time.
- Financial stability discount: Discount for maintaining good credit scores.
- Early quoting discount: Savings when the policy is quoted prior to the effective date.
- Select pay discount: Reduced premium for full-pay or electronic fund transfer payments.
- New home credit: Credit for homes less than 10 years old.
Additional discounts such as airbags, anti-theft devices, multi-car, package and accident prevention may be available. For a full list of the company's discounts, read more here or contact one of their agents.
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What types of coverage does SECURA offer?
SECURA offers standard coverage options, including liability, collision and comprehensive coverages. Additionally, Secura's MILE-STONE package offers consolidated home and auto insurance with a unique set of coverages. There are Basic and Gold tiers of coverage, and you may choose to include the following:Â
- Roadside Rescuer:Â This is SECURA's roadside assistance service, providing tire changes, lockout services, towing and more to policyholders.
- Travel Rescuer:Â If you're over 100 miles from home and need emergency help, this coverage provides travel and medical assistance.
- Identity theft protection:Â Provides one-on-one assistance and reimbursement for recovery expenses if your identity is stolen.
- Accident forgiveness:Â If you have been accident-free for three years, your first accident will not result in a rate increase.Â
- Glass Express:Â This coverage is for auto glass repair and replacement
Read more information on these and other coverage options here.
SECURA insurance review: Summary
Secura Insurance, while lauded for its affordable prices and excellent financial standing, has drawbacks such as limited state availability, underwhelming online services and poor scores from BBB customers. However, customers with unique insurance needs could look towards SECURA for more specific insurance products. As with any insurer, prospective customers should weigh these pros and cons against their individual needs and preferences.
Methodology — how The Zebra reviews insurance companies
The team of insurance experts at The Zebra evaluates companies by focusing on customer experience first, with an emphasis on service quality, reliability, and ease of interaction. Unlike previous models, pricing is not scored but is instead presented separately as context for comparison.
Each category has been scored using a combination of our internal customer satisfaction survey results and published scores from reputable organizations such as AM Best and J.D. Power.
- Service Accessibility & Support Quality (25%): This category measures how easy it is to get help when needed, evaluating factors such as support channel availability (phone, chat, in-person, app), response times, agent knowledge, service hours, and language accessibility.
- Claims Experience (25%): This category assesses how smoothly the claims process works, considering ease of filing (online, app, or phone), transparency and communication, processing times, and fairness in dispute resolution.
- Digital Experience & Policy Management (25%): This category evaluates the convenience of managing your policy: this includes mobile app usability, website experience, account management, digital document access, self-service options, and platform integrations
- Trust & Reliability (25%): This category looks at a company’s overall reliability, measuring financial strength, market stability, regulatory history, communication transparency, and consistency in policy terms.
Price context: Pricing varies significantly based on individual circumstances and risk factors. Customers can evaluate cost-effectiveness based on their specific situation and the service quality scores provided.
SECURA insurance: Frequently asked questions
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About The Zebra
The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.
- The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
- The Zebra’s insurance editorial content is not subject to review or alteration by insurance companies or partners.
- The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
- The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.