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|Discount Comparison||MetLifevs.||American Family|
|Anti-Lock Brake System|
|Student Away at School|
|Affinity Membership Alum|
|Pay in Full|
|eSign or ePay|
|Ratings Comparison||MetLifevs.||American Family|
|JD Power Rankings||
3 out of 5
4 out of 5
|Other Products||MetLifevs.||American Family|
|Travel Trailer Insurance|
|Mobile Home Insurance|
|Other Features||MetLifevs.||American Family|
MetLife Auto & Home MyDirect’s 100% digital experience lets you easily buy and manage your policy all online. It’s the first of its kind and backed by the experience of MetLife Auto & Home.
American Family strives to provide their customers with industry-leading service, an exceptional claims experience and products that build long-term relationships.
MetLife offers optional Towing & Labor Coverage to help reimburse you for towing and other roadside-assistance expenses.
American Family’s Emergency Roadside Service covers reasonable costs you can incur if you're car breaks down. These costs may include mechanical labor for up to one hour at the place of your vehicle’s breakdown, towing to the nearest place where the necessary repairs can be made, delivery of gas and oil, the cost of labor for a tire change or battery charge (not including the cost of any delivered item), and the cost of labor for locksmith services (not including the cost to replace locks or keys).
The financial strength rating, categorized from Poor to Superior, is an independent assessment of a company's financial strength and a company’s ability to meet their ongoing insurance obligations when it comes to things like paying claims.
The J.D. Power rating, scored from 2 to 5, is an independent measure of customer satisfaction around the handling of claims. A higher J.D. Power Rating is a good indicator that a carrier will treat you well should something go wrong.
The User Satisfaction rating, graded from F to A+, is the Better Business Bureau’s assessment of how well the business is likely to interact with its customers, and is based on multiple factors including customer complaints and transparent business practices.