USAA Insurance Reviews, Coverage Options, and Ratings in 2019

The Zebra
May 24, 2019

USAA Car Insurance Reviews, Coverage Options, and Ratings in 2019


Servicing only members of the United States armed forces and their family members, USAA holds a strong tradition of customer satisfaction and loyalty. According to JD Power’s satisfaction study, USAA had the industry's best overall score in terms of overall satisfaction, claims servicing, and settlements in 2018. Is USAA car insurance right for you? Let’s explore the provider's coverage options, membership discounts, and customer reviews.

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JD Power Rating — Among the Best: JD Power rates USAA a 5 out of 5 in overall claims and customer service satisfaction.

Financial strength — Superior: A "Superior" financial strength rating shows USAA's ability to pay out claims is solid.

NAIC Rating — Excellent: The National Association of Insurance Commissioners received relatively few customer complaints regarding USAA in 2018.

USAA auto insurance coverage options

USAA offers a variety of basic auto insurance coverage options: liability insurance, uninsured motorist coverage, collision, and comprehensive. We've outlined below some of USAA's unique coverages.

USAA extended benefits

This covers lost wages, essential disability services, and death benefits in the event of a collision.

USAA roadside assistance

This optional coverage provides lockout services, gas delivery, tire change, and towing service if your vehicle will not start.

Rental reimbursement

This is a tiered coverage that provides rental car reimbursement costs, depending on your chosen coverage tier. If your vehicle is damaged by a covered loss, i.e., not routine maintenance, you can use this coverage for a pre-determined time, up to a predetermined amount, based on your coverage level.

Accident forgiveness

If you stay incident-free for five years as a USAA customer, your premium won’t increase after your first at-fault accident.

USAA membership auto insurance benefits

A primary perk of USAA is its membership benefits. Below are some of the car-related benefits that come with a USAA membership.

USAA membership benefits: car loans

USAA helps its members with car loans in three ways:

  • Loan flexibility: for new vehicles, you can reduce your monthly payments up to 84 months.
  • Waived application fee
  • Affordable rates: if you use USAA’s Car Buying Service — explained below — you can save on your USAA auto loan.

In addition to these benefits, USAA helps members buy out their leased vehicles' contract and offers special loans for disability vehicles.

USAA car buying service

USAA’s car buying service helps members buy a vehicle in the following ways:

  • Discounted prices: a certified dealer provides a discounted price, including waived dealer fees and special offers on the vehicle.
  • Dealership comparison: USAA members can compare thousands of dealers' prices for the same model to find the cheapest possible price.
  • Price comparison: USAA displays a range of prices for the same make/model for USAA members vs. non-members.
USAA bonus cash offers

USAA works with auto manufacturers to offer up-front discounts. Depending on the company, USAA customers can earn discounts of thousands of dollars on any new vehicle purchased through USAA. Below are advertised savings:


USAA car buying tools

Once you find the car of your dreams, USAA can help you budget accordingly with its membership services:

  • Auto loan calculator
  • Monthly cost breakdown calculator


USAA discounts

USAA offers a myriad of discounts for its members. Below are some highlights.

Discounts related to your driving habits
  • Safe driver discount: this applies to drivers without accidents for at least five years
  • Defensive driving: this applies to drivers who have completed a defensive drivers training course
  • Driver training: young drivers (under 21) can earn a discount if they have taken a basic training course
  • Good student: students with above a 3.0 can earn a discount


Discounts related to your vehicle
  • New vehicle: applicable for vehicles under 3 years old
  • Multi-vehicle: only for a policy with 2 or more vehicles
  • Annual mileage: depending on your mileage, you can earn a discount on your policy
  • Vehicle storage: if your vehicle is in storage, you can have a premium reduction as much as 60%


Discounts related to your membership status
  • Family discount: If your parents’ were USAA members, your personal USAA policy will be discounted 10%.
  • Length of membership savings: USAA advertises you can save by staying with their services by offering competitive insurance premium
  • Military installation discount: if your vehicle is garaged on a military base, you can save 15% on your comprehensive coverage.


Additional lines of insurance

USAA offers additional lines of insurance in order for you to properly protect your assets.

  • Renters insurance
  • Homeowner’s insurance
  • Rental property insurance
  • Valuable personal property insurance
  • Condo insurance
  • Flood insurance
  • Life insurance policies
  • Annuities
  • Umbrella insurance
  • Motorcycle insurance
  • Small business insurance


USAA Reviews: Is USAA right for you?

USAA is a go-to for many active duty, retired military members, and their families. They have excellent customer service according to JD Power and Consumer Reports. In addition to this, a USAA insurance policy includes member benefits and discounts not provided by many other insurance providers. Car loan counseling and deals on top manufacturers are a few perks you can expect as a USAA member.

The cost of USAA is a question we cannot answer. Although USAA advertises their premiums are lower than most of their competitors, it will depend on your driving profile what your premium will be.

If you’re in the market to find cheap car insurance, your best option is not to limit yourself to one company — but shop around as much as possible. Only with The Zebra can you see premiums based on your driving profile. Enter your zip code below to get started.


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