The majority of people want insurance that is 1) affordable insurance and 2) that will actually come in handy in a clutch and not make you jump through hoops to file a claim.
At The Zebra, our goal is to find people insurance that satisfies both. We want you to have a policy that not only fits your budget, but also provides what insurance is supposed to: peace of mind. To that end, every year, we survey consumers to find out which insurance companies are wowing them. Here are this year’s best of the best:
Best Overall:
- USAA - Tops multiple categories including customer service, trustworthiness, and online experience, scoring 8.78/10.
- Erie Insurance - Highly rated for claims process with an overall satisfaction of 8.5/10.
- American Family - Popular in 19 states, it scored 8.4/10.
Best Claims Process: A good claims process should have clear communication, minimal documentation, efficient resolution, and fast payouts. Based on our survey, Erie Insurance had the highest satisfaction for claims.
Best Customer Service: Excellent customer service includes quick responsiveness, friendly and attentive problem-solving, and clear communication. USAA ranked highest in customer service satisfaction.
Most Trusted: Trust in an insurance company means believing they will support you in difficult times. USAA was rated the most trustworthy by survey respondents.
Best Online Experience: With 65% of people accessing insurance via apps, a good digital experience is crucial. It should be user-friendly, reliable, and secure. USAA led in this category as well.Â
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