The Top Insurance Companies for 2020

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Insurance isn't one-size-fits-all: a policy that suits your neighbor might not be right for you. Comparing auto insurance quotes from the best companies can pay dividends in the form of lower premiums and better coverage. We've done some of the legwork by gathering data and putting together a comprehensive list of the best auto insurance companies.

Use the links below to compare popular auto and homeowners insurance companies' ratings, including customer satisfaction scores, coverage options, and financial strength ratings. If you're curious about the best ways to save on car insurance, consult our collection of auto insurance resources to explore and ins-and-outs of liability insurance (bodily injury and property damage), collision and comprehensive coverage options, uninsured motorists, gap insurance, and more.

When you're ready to find a new policy, use The Zebra to get free insurance quotes online.

 

Top insurance companies — table of contents:

 


 

What are the most popular auto insurance companies in America?

If you’re looking for the best cheap auto insurance, it might make sense to go with one of the most popular car insurance companies. Many major auto insurers are popular because of their affordable car insurance rates, reliable financials, broad territorial coverage, and responsive customer service and claims process. Let's explore the top property and casualty insurance companies for 2020, assessing their market share and customer service ratings.

Below are the largest insurance companies in America by market share for private passenger auto insurance, according to the National Association of Insurance Commissioners (NAIC).

 

Carrier

Premiums Written ($)

Market Share

State Farm

$40,878,781,217

16.14%

GEICO (Berkshire Hathaway)

$34,892,003,836

13.78%

Progressive

$31,025,771,905

12.25%

Allstate

$23,626,742,688

9.33%

USAA

$15,231,169,153

6.01%

Liberty Mutual

$11,701,810,697

4.62%

Farmers

$10,533,343,298

4.16%

Nationwide

$6,245,587,637

2.47%

American Family

$5,776,711,158

2.28%

Travelers

$4,903,032,869

1.94%


The total monetary value of premiums sold is the standard measure of an auto insurance company's size, but other variables are worth considering when comparing car insurance options.

See below summaries of popular auto insurance companies' customer service ratings, claims satisfaction, and prices. For more information, consult The Zebra's full list of insurance company reviews for 2020.

 


 

1. State Farm

State Farm's major selling points include a personal insurance agent for every client and the backing of a company that controls a stunning 16% of the auto insurance market. This service and stability factors into State Farm's rates. The average State Farm policyholder pays 18% less per six-month term than does a client of a typical major insurer (methodology).

Key Comparison Indicator

State Farm

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

4/5

JD Power Settlement Rating

3/5

AM Best Financial Stability Rating

Superior

NAIC Customer Complaint Score

Average

Average Premium (6 Months)

$647

Cost vs. Average Top 10 Rate

$115 less

 

Related content:

 


 

2. GEICO

Currently holding a little over 13% of the market, GEICO has cheaper-than-average rates and middling customer service reviews. At $602 for a six-month premium, GEICO provides coverage for $159 less than the average of the top 10 auto insurance companies. According to the NAIC's complaint ratio, GEICO was on the receiving end of fewer complaints than average in 2019.

Key Comparison Indicator

GEICO

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

4/5

AM Best Financial Strength Rating

Superior

NAIC Customer Complaint Score

Good

Average Premium (6 Months)

$602

Cost vs. Average Top 10 Rate

$159 less


Related content:

 


 

3. Progressive

With a 12.25% market share, Progressive has an average J.D. Power Customer Satisfaction rating and complaint score. If you want to cover your vehicle with a Progressive auto insurance policy, expect to pay almost $8 more per month than the group average. Based on our sample driving profile, Progressive is the fifth-most expensive provider.

Key Comparison Indicator

Progressive

 

JD Power Customer Satisfaction

3/5

JD Power Claims ServiceRating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Superior

NAIC Customer Complaint Score

Average

Average Premium (6 Months)

$809

Cost vs. Average Top 10 Rate

$47 more

 

Related content:

 


 

4. Allstate

Allstate has an average JD Power Rating and relatively few registered NAIC complaints. Allstate is one of the pricier major insurers in America, averaging as the most expensive out of the ten largest insurance providers. At $1,011 for a six-month premium, covering a vehicle through Allstate costs $248 more than choosing another large auto insurance company.

Esurance is an owned subsidiary of Allstate, which made the acquisition in 2011.

 

Key Comparison Indicator

Allstate

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Superior

NAIC Customer Complaint Score

Good

Average Premium (6 Months)

$1,011

Cost vs. Average Top 10 Rate

$248 more

Related content:

 


 

5. USAA

Despite servicing military members and their families only, USAA holds 6% of the auto insurance market. The company consistently holds superior JD Power ratings and offers considerable auto insurance discounts for qualifying drivers. Of the 10 car insurers surveyed, USAA's rates are the most affordable.

Key Comparison Indicator

USAA

JD Power Customer Satisfaction

5/5

JD Power Claims Service Rating

5/5

JD Power Settlement Rating

5/5

AM Best Financial Strength Rating

Superior

NAIC Customer Complaint Score

Average

Average Premium (6 Months)

$545

Cost vs. Average Top 10 Rate

$216 less

 

Related content:

 


 

6. Liberty Mutual

Liberty Mutual carries a slightly below-average NAIC complaint score and average ratings from J.D. Power. Based on The Zebra's data, Liberty Mutual's rates are $100 more expensive per six-month policy than are the rates of the average large insurer.

Key Comparison Indicator

Liberty Mutual

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Excellent

NAIC Customer Complaint Score

Poor

Average Premium (6 Months)

$863

Cost vs. Average Top 10 Rate

$100 more

 

Related content:

 



7. Farmers

Farmers scores moderately well in an overall assessment. The California-based insurance company has gross customer service ratings of 3 out of 5 but a below-average rating from the NAIC. As with State Farm, Farmers customers also get their own insurance agent. On average, a Farmers policy is slightly more expensive than the group average, at $822 for a six-month term.

Key Comparison Indicator

Farmers

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Excellent

NAIC Customer Complaint Score

Below Average

Average Premium (6 Months)

$822

Cost vs. Average Top 10 Rate

$60 more

Related content:

 


 

8. Nationwide

Although Nationwide offers relatively cheap premiums, the company's overall customer satisfaction sits near the middle of the pack. A six-month insurance policy from Nationwide costs an average of $714 — or $119 per month — about $47 less than average.

Key Comparison Indicator

Nationwide

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Superior

NAIC Customer Complaint Score

Average

Average Premium (6 Months)

$714

Cost vs. Average Top 10 Rate

$47 less

Related content:

 


 

9. American Family

The ninth-largest auto insurance company in the U.S., American Family, holds a little over 2% of the market share. American Family has a 3 out of 5 JD Power rating and an average NAIC complaint score. Among the largest insurance companies, American Family is the fourth-cheapest, at $677 for a six-month premium.

Key Comparison Indicator

American Family

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Excellent

NAIC Customer Complaint Score

Average

Average Premium (6 Months)

$677

Cost vs. Average Top 10 Rate

$84 less

Related content:

 



10. Travelers

Travelers commands just less than 2% of the market and sells pricier-than-average policies. However, Travelers was given middle-of-the-road JD Power ratings and a good complaint rating from NAIC. At $927 per six-month policy, Travelers is $165 more expensive than the group average.

Key Comparison Indicator

Travelers

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Superior

NAIC Customer Complaint Score

Good

Average Premium (6 Months)

$927

Cost vs. Average Top 10 Rate

$165 more

Related content:

 


 

What are the top homeowners insurance companies?

Using some of the same metrics used for our evaluation of auto insurance companies, we gathered ratings of the top home insurance companies in the U.S. The table below details each company's scores for customer satisfaction, financial strength, and degree of customer complaints, all established by reputable organizations in the insurance industry.

Insurance CompanyJ.D. Power Customer Satisfaction RatingA.M. Best Financial Strength RatingNAIC Customer Complaint Score
Amica5/5A+Very Good
USAA5/5A++Very Good
Erie Insurance5/5A+Very Good
Auto Club of Southern California4/5A+Good
State Farm4/5A++Very Good
Auto-Owners Insurance4/5A++Very Good
Allstate3/5A+Good
Country Financial3/5A+Very Good
Progressive3/5A+Below Average
American Family3/5AGood
Farmers3/5AGood
CSAA Insurance3/5AGood
The Hartford3/5A+Below Average
Automobile Club3/5A+Good
Nationwide2/5A+Very Good
Travelers2/5A++Good
Safeco2/5AVery Good
AIG2/5AVery Good
Liberty Mutual2/5ABelow Average
MetLife2/5AVery Good
Chubb2/5A++Very Good
National General2/5A-Good
Homesite2/5AVery Good
UPC Insurance2/5A-Below Average

 


 

The top insurance companies: which one is the best?

Finding the best auto or homeowners insurance company comes down to finding high-quality coverage at a competitive price. Use the car insurance premiums we displayed as a jumping-off point to guide your insurance shopping process. The Zebra's baseline data reflects a driver with a good credit score and a clean driving record. These car insurance premiums might not match precisely a personalized quote you receive.

If you’re ready to find affordable auto insurance, enter your ZIP code to see what the biggest and best car insurance companies in the U.S. have to offer.