The Top Insurance Companies for 2020

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Insurance isn't one-size-fits-all: a policy that suits your neighbor might not be right for you. Comparing auto insurance from the best companies can pay dividends in the form of lower premiums and better coverage. We've done some of the legwork by gathering data and putting together a comprehensive list of the best auto insurance companies.

Use the links below to compare popular auto insurance companies' ratings, including customer satisfaction scores, coverage options, and financial strength ratings. If you're curious about the best ways to save on car insurance, consult our collection of auto insurance resources to explore and ins-and-outs of liability insurance (bodily injury and property damage), collision and comprehensive coverage options, uninsured motorists, gap insurance, and more.

When you're ready to find a new policy, use The Zebra to get free insurance quotes online.

 

Top insurance companies — table of contents:

 


 

What are the most popular auto insurance companies in America?

If you’re looking for the best cheap auto insurance, it might make sense to go with one of the most popular car insurance companies. Many major auto insurers are popular because of their affordable car insurance rates, reliable financials, broad territorial coverage, and responsive customer service and claims process. Let's explore the top property and casualty insurance companies for 2020, assessing their market share and customer service ratings.

Below are the largest insurance companies in America by market share for private passenger auto insurance, according to the National Association of Insurance Commissioners (NAIC).

 

Carrier

Premiums Written ($)

Market Share

State Farm

$40,878,781,217

16.14%

GEICO (Berkshire Hathaway)

$34,892,003,836

13.78%

Progressive

$31,025,771,905

12.25%

Allstate

$23,626,742,688

9.33%

USAA

$15,231,169,153

6.01%

Liberty Mutual

$11,701,810,697

4.62%

Farmers

$10,533,343,298

4.16%

Nationwide

$6,245,587,637

2.47%

American Family

$5,776,711,158

2.28%

Travelers

$4,903,032,869

1.94%


The total monetary value of premiums sold is the standard measure of an auto insurance company's size, but other variables are worth considering when comparing car insurance options.

See below summaries of popular auto insurance companies' customer service ratings, claims satisfaction, and prices.

 


 

1. State Farm

State Farm's major selling points include a personal insurance agent for every client and the backing of a company that controls a stunning 16% of the auto insurance market. This service and stability factors into State Farm's rates. The average State Farm policyholder pays 18% less per six-month term than does a client of a typical major insurer (methodology).

Key Comparison Indicator

State Farm

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

4/5

JD Power Settlement Rating

3/5

AM Best Financial Stability Rating

Superior

NAIC Customer Complaint Score

Average

Average Premium (6 Months)

$647

Cost vs. Average Top 10 Rate

$115 less

 

Related content:

 


 

2. GEICO

Currently holding a little over 13% of the market, GEICO has cheaper-than-average rates and middling customer service reviews. At $602 for a six-month premium, GEICO provides coverage for $159 less than the average of the top 10 auto insurance companies. According to the NAIC's complaint ratio, GEICO was on the receiving end of fewer complaints than average in 2019.

Key Comparison Indicator

GEICO

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

4/5

AM Best Financial Strength Rating

Superior

NAIC Customer Complaint Score

Good

Average Premium (6 Months)

$602

Cost vs. Average Top 10 Rate

$159 less


Related content:

 


 

3. Progressive

With a 12.25% market share, Progressive has an average J.D. Power Customer Satisfaction rating and complaint score. If you want to cover your vehicle with a Progressive auto insurance policy, expect to pay almost $8 more per month than the group average. Based on our sample driving profile, Progressive is the fifth-most expensive provider.

Key Comparison Indicator

Progressive

 

JD Power Customer Satisfaction

3/5

JD Power Claims ServiceRating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Superior

NAIC Customer Complaint Score

Average

Average Premium (6 Months)

$809

Cost vs. Average Top 10 Rate

$47 more

 

Related content:

 


 

4. Allstate

Allstate has an average JD Power Rating and relatively few registered NAIC complaints. Allstate is one of the pricier major insurers in America, averaging as the most expensive out of the ten largest insurance providers. At $1,011 for a six-month premium, covering a vehicle through Allstate costs $248 more than choosing another large auto insurance company.

Esurance is an owned subsidiary of Allstate, which made the acquisition in 2011.

 

Key Comparison Indicator

Allstate

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Superior

NAIC Customer Complaint Score

Good

Average Premium (6 Months)

$1,011

Cost vs. Average Top 10 Rate

$248 more

Related content:

 


 

5. USAA

Despite only servicing military members and their families, USAA holds 6% of the auto insurance market. The company consistently holds superior JD Power ratings and offers considerable auto insurance discounts for qualifying drivers. Of the 10 car insurers surveyed, USAA's rates are the most affordable.

Key Comparison Indicator

USAA

JD Power Customer Satisfaction

5/5

JD Power Claims Service Rating

5/5

JD Power Settlement Rating

5/5

AM Best Financial Strength Rating

Superior

NAIC Customer Complaint Score

Average

Average Premium (6 Months)

$545

Cost vs. Average Top 10 Rate

$216 less

 

Related content:

 


 

6. Liberty Mutual

Liberty Mutual carries a slightly below-average NAIC complaint score and average ratings from J.D. Power. Based on The Zebra's data, Liberty Mutual's rates are $100 more expensive per six-month policy than are the rates of the average large insurer.

Key Comparison Indicator

Liberty Mutual

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Excellent

NAIC Customer Complaint Score

Poor

Average Premium (6 Months)

$863

Cost vs. Average Top 10 Rate

$100 more

 

Related content:

 



7. Farmers

Farmers scores moderately well in an overall assessment. The California-based insurance company has gross customer service ratings of 3 out of 5 but a below-average rating from the NAIC. As with State Farm, Farmers customers also get their own insurance agent. On average, a Farmers policy is slightly more expensive than the group average, at $822 for a six-month term.

Key Comparison Indicator

Farmers

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Excellent

NAIC Customer Complaint Score

Below Average

Average Premium (6 Months)

$822

Cost vs. Average Top 10 Rate

$60 more

Related content:

 


 

8. Nationwide

Although Nationwide offers relatively cheap premiums, the company's overall customer satisfaction sits near the middle of the pack. A six-month insurance policy from Nationwide costs an average of $714 — or $119 per month — about $47 less than average.

Key Comparison Indicator

Nationwide

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Superior

NAIC Customer Complaint Score

Average

Average Premium (6 Months)

$714

Cost vs. Average Top 10 Rate

$47 less

Related content:

 


 

9. American Family

The ninth-largest auto insurance company in the U.S., American Family, holds a little over 2% of the market share. American Family has a 3 out of 5 JD Power rating and an average NAIC complaint score. Among the largest insurance companies, American Family is the fourth-cheapest, at $677 for a six-month premium.

Key Comparison Indicator

American Family

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Excellent

NAIC Customer Complaint Score

Average

Average Premium (6 Months)

$677

Cost vs. Average Top 10 Rate

$84 less

Related content:

 



10. Travelers

Travelers commands just less than 2% of the market and sells pricier-than-average policies. However, Travelers was given middle-of-the-road JD Power ratings and a good complaint rating from NAIC. At $927 per six-month policy, Travelers is $165 more expensive than the group average.

Key Comparison Indicator

Travelers

JD Power Customer Satisfaction

3/5

JD Power Claims Service Rating

3/5

JD Power Settlement Rating

3/5

AM Best Financial Strength Rating

Superior

NAIC Customer Complaint Score

Good

Average Premium (6 Months)

$927

Cost vs. Average Top 10 Rate

$165 more

Related content:

 


 

Which auto insurance company is the best? Every major insurance company, reviewed in-depth:

 

Wondering which car insurance company to choose? The Zebra's insurance experts are here to help. We gathered reliable third-party data on America's most popular insurance companies and crafted unbiased reviews of each insurer. 

Each insurance company review includes The Zebra's overall score, as well as an overview of coverage options and discounts offered by each insurer. Dive into the details via the links below or learn more about our insurance review methodology.

 

Car insurance company reviews for 2020

Car insurance companyThe Zebra ratingJ.D. Power ratingAM Best ratingNAIC rating
USAA5 out of 5Above averageSuperiorExcellent
GEICO5/5Above averageSuperiorAverage
Erie5/5Above averageSuperiorVery good
Auto-Owners5/5About averageSuperiorExcellent
The Hartford4.5/5Below averageExcellentExcellent
Cincinnati4.5/5Above averageSuperiorAbove average
Allstate4/5Below averageExcellentExcellent
AIG4/5Below averageExcellentAbove average
Amica4/5Above averageSuperiorBelow average
Metromile4/5Not ratedNot ratedBelow average
Progressive4/5Below averageSuperiorExcellent
Plymouth Rock4/5Below averageExcellentAbove average
Travelers4/5Below averageSuperiorAbove average
Bunker Hill4/5Not ratedExcellentAbove average
Chubb4/5About averageSuperiorExcellent
Noblr4/5Not ratedNot ratedAbove average
PURE 4/5Not ratedExcellentAbove average
State Farm4/5Above averageSuperiorExcellent
American Family3.5/5Below averageExcellentAverage
Farmers3.5/5Below averageExcellentBelow average
Nationwide3.5/5Below averageSuperiorAverage
Allied3.5/5Not ratedSuperiorAbove average
MAPFRE3.5/5Below averageSuperiorAverage
21st Century3.5/5Not ratedExcellentBelow average
Elephant3.5/5Not ratedExcellentBelow average
MetLife3.5/5Below averageSuperiorBelow average
Mercury3.5/5Below averageSuperiorAbove average
Liberty Mutual3.5/5Below averageSuperiorAverage
Safeco3.5/5Below averageExcellentBelow average
Kemper3.5/5Not ratedExcellentBelow average
Esurance3/5Below averageSuperiorBelow average
AAA3/5Below averageSuperiorAverage
Foremost3/5Not ratedExcellentBelow average
Infinity3/5Not ratedExcellentBelow average
Safe Auto3/5Not ratedGoodBelow average
Commonwealth Casualty3/5Not ratedNot ratedAbove average
The General3/5Not ratedExcellentBelow average
California Casualty3/5Not ratedGoodBelow average
Hallmark3/5Not ratedExcellentAverage
Root3/5Not ratedNot ratedBelow average
Direct General3/5Not ratedExcellentBelow average
Stonegate3/5Not ratedNot ratedAbove average
Aspire General2.5/5Not ratedGoodBelow average
Founders2.5/5Not ratedExcellentPoor
Good2Go2.5/5Not ratedNot ratedPoor
Falcon2.5/5Not ratedNot ratedPoor
AssuranceAmerica2/5Not ratedNot ratedAverage

 

Review methodology

The Zebra's insurance company reviews incorporate a number of factors, including companies' financial strength, customer complaints, and overall customer satisfaction. Much of this information comes via customer satisfaction ratings from J.D. Power, financial strength metrics from AM Best, and consumer complaint reports conducted by the National Association of Insurance Commissioners (NAIC). 

These organizations provide a wealth of knowledge on the overall performance of most insurance companies:

  • J.D. Power focuses on product quality and customer satisfaction in its annual claims satisfaction studies. The J.D. Power information used by The Zebra's experts to generate ratings comes from the U.S. Auto Claims Satisfaction Study and the U.S. Home Insurance Study.
  • AM Best provides financial data on companies within the insurance industry. The Zebra uses AM Best's ratings to gauge companies' financial solidity. 
  • The NAIC lists the complaints it receives regarding individual companies in its Complaint Ratio Trend Report. This report is generated by dividing the total number of complaints each company receives by that company’s annual premiums. The Zebra uses this report to compare insurance companies' number of complaints to the industry average. 

The Zebra's reviews also include analysis of the insurance products provided by each company, including the coverage, endorsements, benefits, discounts, and additional lines of insurance sold by each company. We feel our ratings give an accurate and unbiased impression of what you can expect from each car insurance company.

Not every insurance company is big enough to be rated by these organizations. In these cases, we turned to alternative sources to guide our ratings: the Better Business Bureau, Consumer Reports, and other reputable ranking organizations. 

 


 

The top insurance companies: which one is the best?

Finding the best auto insurance company comes down to finding high-quality coverage at a competitive price. Use the car insurance premiums we displayed as a jumping-off point to guide your insurance shopping process. The Zebra's baseline data reflects a driver with a good credit score and a clean driving record. These car insurance premiums might not match precisely a personalized quote you receive.

If you’re ready to find affordable auto insurance, enter your ZIP code above to see what the biggest and best car insurance companies in the U.S. have to offer.