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As one of America's largest insurance companies, Liberty Mutual offers robust coverage with plenty of discounts but may fall short in other areas.
Founded in 1912, Liberty Mutual is one of the country's biggest insurance providers — the fourth-largest property and casualty insurance company in the U.S. The company offers a variety of auto, home, and other insurance products via local Liberty Mutual agents and its website, and provides coverage across the nation.
Consult our expert guide to Liberty Mutual's auto and home insurance, detailing coverage options, discounts, special features, and how this Boston-based insurer stacks up against the competition.
Coverage options, discounts and rates from Liberty Mutual are on par with other insurance companies of similar size and scope. But a closer look at the way the company handles claims and customer service suggests it's not the most favorable; while its financial strength is solid, Liberty Mutual's ratings for customer satisfaction and the number of complaints filed were mediocre.
Liberty Mutual auto policies offer the standard insurance options — like liability, collision, comprehensive, uninsured motorist, personal injury protection (PIP), medical payments and more — to meet the auto insurance requirements of any US state. Let’s review Liberty Mutual's more unique coverage options available to add to your insurance policy.
This coverage is an optional add-on that allows policyholders to reduce their deductible by $100 each year by paying extra premium.
Another optional coverage, accident forgiveness prevents your coverage from increasing after your first accident. In order to qualify, you have to be accident- and violation-free for five years (not available in California).
This coverage option makes the arrangements if your vehicle needs repairs — as long as you own the vehicle. There are more than 2,000 nationwide Guaranteed Repair Network facilities to choose from.
With this coverage add-on, Liberty Mutual will replace your totaled vehicle with a car one model year newer with less than 15,000 miles. In order to qualify, your vehicle needs to be less than one year old and have less than 15,000 miles on its odometer.
If your vehicle is damaged in a covered accident, this coverage will reimburse you for the cost of your rental. Coverage limits vary by state.
Policyholders worried about being stranded on the side of the road, consider this coverage. Liberty Mutual’s roadside assistance covers:
This prevents policyholders from owing more than a vehicle is worth after a total loss. It covers the difference between Liberty Mutual’s valuation of your vehicle versus its loan or financed value, and can also be known as gap insurance.
This coverage will replace your vehicle with original manufactured parts after a claim.
An optional coverage designed for teachers and educators, this provides extra protection for your vehicle and teaching materials from perils like vandalism and theft.
Liberty Mutual offers coverage in Mexico if you'll be traveling across the border.
Below are discounts policyholders may receive with a Liberty Mutual car insurance policy. These can add up to help lower your monthly insurance premiums.
There are two options for those who are interested in telematics or usage-based insurance options through Liberty Mutual.
RightTrack uses your driving habits to determine your premium. By avoiding late-night driving, harsh braking, and rapid accelerations, you can earn as much as 30% off your rate.
Liberty Mutual's program for low-mileage drivers works in a similar fashion to its RightTrack telematics program. Drivers are given a mileage-tracking device that is plugged into their car's OBD-II port. An app is available to help drivers track their mileage and potentially see savings through customized rates.
Liberty Mutual provides car insurance to those participating in the car-sharing company Turo. Turo is a peer-to-peer car-sharing company that offers an alternative to traditional car rental companies. Individuals can place their own vehicles up for rent, which makes for a tricky situation when it comes to insurance. Liberty Mutual provides three coverage options to individuals that cover the commercial aspects of renting a private vehicle. Learn more about Turo.
Using our methodology, we compared average rates from Liberty Mutual and how the insurer compares to other companies and the national average.
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Liberty Mutual ranks as one of the top three cheapest insurance companies in five states.
Bundling a policy with another is one of the best ways to save some money on insurance — and deal with just one invoice. Liberty Mutual offers a wide variety of insurance products that can be bundled with car insurance.
Liberty Mutual has the fourth-largest market share in homeowners insurance. However, our assessment of its home insurance rates revealed that this company is second-most expensive when pitted against other popular home insurance providers. Liberty Mutual's ratings for claims and customer satisfaction were a mixed bag, as detailed below by reputable third parties in the industry. Policyholders who expect good customer service — especially in the event of a claim — should proceed with caution and consider alternatives if the cost for their desired level of coverage is better elsewhere.
Liberty Mutual homeowners insurance is available in 40 states and Washington, D.C.
All of the standard coverages for home insurance are offered by Liberty Mutual, like protection for your dwelling, personal property, personal liability, additional living expenses and more. Some optional coverages — detailed below — can be added to a homeowners policy. Learn more about endorsements in homeowners insurance.
Losses to personal belongings are usually covered on an actual cash value basis. This means that if your TV were stolen, your insurance company wouldn't pay the full amount required for a new one; unless you upgrade your coverage to replacement cost, the insurer will lower your compensation by deducting for the item's depreciation.
Designed specifically for hurricane damage, Liberty Mutual offers protection for your property in the event of a hurricane. Depending on your state, this coverage may require a separate hurricane deductible.
If you adjust your coverage limits to keep up with inflation when it comes time to renew your policy, Liberty Mutual offers a discount on your premium.
The variety of discounts on offer from Liberty Mutual is competitive with other home insurance providers. Most of these discounts can be found elsewhere and may vary from state to state and policy to policy.
See our rate analysis below of how Liberty Mutual's average rates compare with competing companies.
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There are six states in which Liberty Mutual is among the top three cheapest options for homeowners insurance:
Cancellations must be completed by calling Liberty Mutual's customer service line at 1-800-290-8711. Depending on your state, you could face cancellation fees or be eligible for a refund. See more details from Liberty Mutual here.
Liberty Mutual doesn't allow online policy cancellations at this time — it must be requested by calling 1-800-290-8711 and speaking to a representative.
Like many insurance companies that are nationally recognized, Liberty Mutual's website can generate quotes for home, auto, and other lines of insurance, and lets customers tailor their coverage for their needs. More features of the site include:
Liberty Mutual's mobile app (available for Apple and Android) provides much of the same functionalities as the website, letting policyholders manage billing, file claims, and carry digital insurance ID cards.
Learn more about Liberty Mutual at libertymutual.com.
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