Travelers Insurance: Reviews, Coverage Options, and Ratings

Travelers Insurance review for 2021

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4.0 Rating from The Zebra

Travelers Insurance boasts a storied history when it comes to car insurance: the company is responsible for writing the very first automobile insurance policy in the United States, among other industry firsts. The insurance company got its start in 1864, originally providing travel insurance to railroad passengers — back when traveling long distances was far more dangerous than it is today. Fun fact: despite its namesake and company history, Travelers actually quietly removed travel insurance from its list of services in the 1990s. Nonetheless, Travelers Insurance is a major player in the insurance market, with a large portfolio of insurance products beyond property and casualty.

Explore our Travelers car insurance review to find out more about coverage options, features, and discounts to help you evaluate if it's the right company for you.

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JD Power Rating — Below average: JD Power rates Travelers below-average in overall customer satisfaction.

Financial strength — Superior: This rating indicates Travelers' excellent financial health means that their ability to pay insurance claims remains high.

NAIC Rating — Above average: The National Association of Insurance Commissioners (NAIC) received fewer complaints than average regarding Travelers in 2019.

JD Power Rating — Below average: JD Power rates Travelers below-average in overall customer satisfaction.

Financial strength — Superior: This rating indicates Travelers' excellent financial health means that their ability to pay insurance claims remains high.

NAIC Rating — Above average: The National Association of Insurance Commissioners (NAIC) received fewer complaints than average regarding Travelers in 2019.

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Travelers car insurance coverage options

Travelers is just as competitive as any big-name insurance player, offering the standard collision, comprehensive, and liability coverage — along with personal injury protection (PIP), uninsured and underinsured motorist, and medical payments coverage. Let's review some of the additional features and insurance options that may come in handy in the future, and can be added to a Travelers auto insurance policy.

Accident forgiveness

Travelers auto insurance offers two levels of coverage that include accident forgiveness, which shields your premium by forgiving one accident every 36 months. Travelers' Responsible Driver Plan℠ includes minor violation forgiveness in addition to accident forgiveness; this forgives one minor traffic violation every 36 months and protects your premium from increasing by doing so.

You can take your coverage a step further by enrolling in their Premier Responsible Driver Plan®, which includes accident forgiveness and minor violation forgiveness, but also adds two additional benefits: Travelers' Decreasing Deductible® gives a $50 credit (up to $500 and will be applied toward your deductible in a covered loss) for every six months that all drivers on the policy are free of accidents or major violations. The second added benefit waives your deductible if your car is totaled.


Lease/loan gap insurance coverage

Typically, if your leased or financed car is deemed a total loss in an accident, your insurance company pays you the actual cash value of your vehicle which deducts for depreciation. This potentially leaves you in a situation where you still owe money on your loan or lease because of the gap between the actual cash value of your car and the remaining unpaid balance with your lender. Gap insurance covers the remaining amount so it doesn't have to come out-of-pocket.

New car replacement

This coverage will replace your new car with the same make and model if it's totaled within the first five years of ownership. Many insurers offer this coverage but it usually only applies for one to three years of ownership. Travelers bundles this option with the lease/loan gap insurance mentioned above, along with a lower auto glass deductible.

Rental car coverage

If your car is damaged in a covered loss and will be out of commission for more than 24 hours while it's being repaired, Travelers will cover rental car expenses.

Roadside assistance

Travelers auto insurance has two plans to choose from when it comes to roadside assistance: basic coverage and Premier Roadside Assistance®. At the basic level, towing is covered up to 15 miles and includes standard roadside assistance, including jumpstarts, flat tire assistance, and lockouts. However, if you opt for their Premier Roadside Assistance®, Travelers bundles a few features — in addition to roadside assistance, the company will cover towing expenses for up to 100 miles, and also include trip interruption coverage and personal property coverage. Trip interruption coverage reimburses you for meals and lodging if your vehicle breaks down at least 100 miles from your home and is out of commission for over 24 hours. Personal property coverage comes with a $500 limit and replaces stolen or damaged personal property in the event of a covered loss during your trip.


Travelers insurance discounts and reward programs

Depending on your driving history and location, premiums can be pricey. But they don't have to be. You should always look into policy discounts offered by most insurance providers when you're looking for new a car insurance policy. Along with some standard discounts, Travelers offers policyholders some unique ways to save on your monthly premium.

Discounts based on your policy
  • Multi-policy:It's always smart to bundle your policies from one insurer and Travelers offers some savings in this regard. For example, you can save up to 10% if you bundle your car and Travelers home insurance policies and up to 5% if you bundle renters and auto policies.
  • Multi-car: If you insure two or more cars on one policy, you may be eligible for up to an 8% discount.
  • Continuous insurance: Get up to 15% if you have no gaps in your insurance coverage.
  • Early quote: If you're a new Travelers customer and get a quote before your current policy expires, you can expect a 3-10% discount on your new policy.
  • Billing:Get up to 7.5% off if your bill is paid in full, 2-3% off if you pay via electronic funds transfer or payroll deduction, or up to 15% simply by paying your premium consistently and on time.

Discounts based on the driver or vehicle
  • Safe driver: Travelers recognizes good driving records by rewarding drivers with no accidents or violations with up to 10% off, and even more of a discount (up to 23% off) if you haven't had any infractions in the past five years.
  • New car: You can get up to 10% off for purchasing or owning a newer vehicle that's less than three years old.
  • Home ownership:If you're a homeowner, you may be eligible for up to a 5% discount on your car insurance even if your condo or homeowners insurance isn't through Travelers.
  • Hybrid/electric vehicle: Policyholders can save on your car insurance rates if you own or lease a hybrid or electric car.
Discounts for young drivers
  • Good student: Travelers offers a student discount if you meet their academic requirements — maintaining a "B" average or being in the top 20% of your class.
  • Student Away at School:If one of the dependents on your car insurance policy is a student who resides at least 100 miles from home and won't be driving your car(s), you may qualify for a 7% discount.
  • Driver training: Complete a Travelers-approved driver education course and enjoy up to 8% off your premium.

Additional discounts
  • IntelliDrive® program: If you live in an eligible state, you can enroll in Travelers' telematics program, an app that tracks and evaluates your driving habits for 90 days. You can enjoy an introductory discount just for enrolling. Once the program is over, you can save up to 20% if the program determines that you're a safe driver. However, keep in the mind that depending on the state you reside in, if the program deems you to be a risky driver, you might actually see your premium increase.

Additional lines of insurance

Is Travelers car insurance right for you?

Rest assured, Travelers Insurance will cover your bases (and then some) when it comes to auto insurance. Along with standard comprehensive and collision coverage options, some of the company's coverage add-ons conveniently bundle multiple benefits. Letting you choose from several levels of coverage, like accident forgiveness and roadside assistance, may be especially appealing depending on your driving habits and lifestyle. For instance, Travelers' Premier Roadside Assistance® might be very useful for peace of mind if you're frequently road-tripping or driving long distances.

For the most part, the policy discounts available by Travelers are quite standard against competing insurance companies like Allstate, GEICO, and State Farm, but they also feature some unique ways to save some money, like discounts for bundling auto coverage with your homeowners policy and owning a hybrid vehicle. Financial strength and overall customer satisfaction also remain higher than average car insurance companies.

However, the most foolproof way to save on car insurance is to shop around as much as possible. The Zebra can help you find car insurance reviews and compare insurance quotes from multiple auto insurance companies as you search for your new policy. See just how much you can save by entering your ZIP code below.

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Ross Martin LinkedIn

As a licensed insurance agent, Ross is responsible for researching and writing about all matters related to insurance. He has a background in writing and education, as well as a master's degree from Royal Holloway, University of London. He has been quoted by CNET, and Kin Insurance.

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