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Progressive Insurance: Reviews, Coverage Options, and Ratings

Progressive Insurance review for 2021

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4.0 Rating from The Zebra

The third most popular auto insurance company in the US, Progressive holds more than 12% of America's car insurance market share. With more than $31 billion in direct premiums written, Progressive has more customers than USAA, Farmers, and Nationwide. Let’s explore what makes Progressive insurance so popular, as well as some common coverage options and discounts.

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JD Power Rating — Below average: JD Power rates Progressive auto insurance as below-average in overall customer satisfaction.

Financial strength — Superior: A "Superior" financial strength rating from AM Best shows Progressive has a solid ability to pay out claims.

NAIC Rating — Excellent: The National Association of Insurance Commissioners (NAIC) received relatively few customer complaints regarding Progressive in 2019.

JD Power Rating — Below average: JD Power rates Progressive auto insurance as below-average in overall customer satisfaction.

Financial strength — Superior: A "Superior" financial strength rating from AM Best shows Progressive has a solid ability to pay out claims.

NAIC Rating — Excellent: The National Association of Insurance Commissioners (NAIC) received relatively few customer complaints regarding Progressive in 2019.

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Progressive car insurance coverage options

Progressive provides all state-specific and basic coverage options you might need, including liability, uninsured motorist, collision, and comprehensive coverages. Let’s look at some of Progressive’s average rates as well as the custom coverage options and perks they offer.


Driver Profile6-Month RateMonthly Rate
Progressive Average$846$141
At-fault Accident$1,386$231
Good Credit (670-739)$810$135
Bad Credit (300-579)$1,398$233
Speeding Ticket$1,036$173

Online insurance quote comparison

Progressive displays rates from other insurance providers to help you find the coverage you need at the price you want. During the quoting process, Progressive shows its rates first, followed by their competitors' prices.

Progressive name your price tool

Progressive's "name your price" tool does exactly what it says. You tell Progressive how much you want to pay, and the company provides all available coverage options within that price range.

Small accident forgiveness

If you're involved in a small collision, your rates won't go up — as long as it's your first claim and damages sum to less than $500. Learn more about accident forgiveness.

Large accident forgiveness

If you’ve been accident-free for the past three years and a Progressive customer for at least five years, you may qualify for this program. Progressive's large accident forgiveness perk ensures your rates won't rise if you are involved in a crash.

Roadside assistance service

Progressive’s roadside assistance coverage provides lock-out service, fuel delivery, flat-tire changes, and battery recharge, regardless of your location.

Loan/lease payoff

If you’re financing or leasing a vehicle, consider this coverage. Progressive’s loan/lease payoff is similar to gap insurance. This protection helps to cover the difference between the current value of the vehicle and the original loan, up to 25%.

Rental car reimbursement plan

If your vehicle is unavailable after being involved in a covered accident, i.e., not regular maintenance, Progressive will reimburse your car rental costs. Your policy will specify how much rental car coverage you have. Typical coverage ranges between $30 and $50 per day.

Custom parts and equipment value insurance

If you have any high-value alterations to your vehicle — a stereo, custom wheels, or navigation system — consider this adding this coverage to your policy. This will protect anything not installed by the original manufacturer.

Rideshare insurance coverage

If you're a rideshare driver, Uber's and Lyft’s coverage options do not fully protect your vehicle while you’re waiting for a trip request. Progressive’s rideshare coverage allows all your coverage (liability, comprehensive, collision) to kick in when you're awaiting a ride request. Once you have a ride request, your Lyft or Uber coverage will kick in. This coverage is usually inexpensive.

Deductible savings bank

This coverage option is similar to a vanishing deductible. For every six months that you drive accident-free, your collision and comprehensive deductible will drop by $50. These $50 savings will continue until your deductible hits $0.

Progressive insurance discounts and reward programs

Because of state regulations, you might not be able to qualify for all of Progressive’s programs and discounts. Below are some of the ways you can lower your monthly rate via Progressive's auto insurance discounts. Learn more about common auto insurance discounts here.

Multi-policy discount 

Average discount: 5%. Progressive offers many different types of insurance aside from auto. A good way to increase your savings is through bundling these different insurance products through the same company. By bundling home and auto, renters and auto, or condo and auto insurance policies you could see savings of up to 5%. Bundling insurance can also be convenient. By bundling your home policy and auto insurance, you can streamline your monthly bills and have your insurance needs met by the same company. Make sure to check with an insurance agent about a bundling discount for your homeowners, auto, or renters insurance policies.

Snapshot telematics program

Average discount: $145. Progressive’s usage-based insurance program, Snapshot, offers big savings for good drivers. Usage-based insurance (UBI) uses your driving habits to rate your premium. The more safely you drive, the less you will pay for car insurance. Good driving habits include slow accelerations, light braking, and avoiding late-night driving.


Snapshot Road Test

Average discount: varies. Even if you aren't currently insured with Progressive, the Snapshot Road Test offers you the chance to get a personalized quote from the company without any obligation to purchase a policy. You simply need to download the Road Test app to get started. After a 30 day test period in which the app monitors your driving behaviors, you can receive a personalized quote based on how well you drive. Those who avoid hard-breaking, using their phone while driving, or driving very late at night could possibly see savings. If you're not happy with the quote, you can stay with your current insurance company.

Safe driving discount

Average discount: 31%. Claim- and ticket-free drivers save an average of 31% on their car insurance policies. To qualify for Progressive's safe driver discount, you need to be accident- and violation-free for at least three years.

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Average discount: 10%. Progressive rewards multi-vehicle customers with a 10% discount. In order to qualify, vehicles must be parked at the listed address on the policy the majority of the time.

Homeowner discount 

Average discount: 10%. Data show homeowners are less likely to file car insurance claims, making them less-expensive clients. You are not required to carry home insurance through Progressive in order to qualify for this discount — you just need to own a home.

Sign online 

Average discount: 8%. If you sign your paperwork online, Progressive provides an 8% discount on your auto policy.

Online quote

Average discount: 7%. Progressive encourages customers to use their online quote system. This discount is available even if you start your quote online and finish with a human service provider.


Discount: variable. By signing up for paperless discounts — receiving all policy information via email — you can receive a small discount. This price cut is independent of Progressive’s sign online perk.

Continuous coverage 

Discount: variable. Insurers see drivers with insurance history as safe drivers. As such, Progressive will reward you for your years of insurance coverage with its own discount.

Good student 

Discount: variable.If you or your student has a GPA of 3.0 or better, you may be eligible for a good student discount. Progressive views students with higher GPAs as less likely to take risks behind the wheel. This discount also applies to students who are 22 years old or younger and live more than 100 miles away from their parents' home.

Pay in full

Discount: variable. You can earn a discount by paying your insurance premium in full upfront.

Automatic payments 

Discount varies. If you pay automatically via your bank account, you can earn a discount on your Progressive policy.

Additional lines of insurance

Progressive offers myriad insurance options. Below are Progressive's bundling options.


Is a Progressive insurance policy right for you?

Progressive ranks below average in terms of customer satisfaction, according to JD Power Ratings, but received fewer consumer complaints than average. But what about the cost? Because car insurance is so specific, it’s tough to provide an accurate quote without personal information.

All insurance quotes are reflections of your location, your age, driving history, and sometimes even your credit score. Your best bet for finding the best rates on your auto and homeowners insurance policies is to shop around with as many companies as possible — not only Progressive. Enter your ZIP code below to see average rates from different companies across the US.

Compare Progressive insurance quotes vs. other top companies!

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Ava Lynch LinkedIn

Ava worked in the insurance industry as an agent for four-plus years. Currently providing insights and analysis as one of The Zebra’s resident property insurance experts, Ava has been featured in publications such as U.S. News & World Report, GasBuddy, and Yahoo! Finance.

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