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Progressive overview

Pro Con
  • Ranked sixth overall in online satisfaction in The Zebra's Customer Satisfaction Survey.
  • Customizable coverage for both auto and home policies.
  • Caters to drivers interested in bundling.
  • Offers an array of qualifying discounts.
  • Given a lower-than-average rank by customers in the Boomer generation, according to The Zebra's survey.
  • Does not offer perks for enrolling in homeowners insurance.
  • Additional home insurance options are limited.
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Top 5 in ease of use

4.4/5 – Progressive ranked #5 for ease of interaction in our survey. 

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Top 5 in customer service

4.4/5 – Progressive ranked #5 for customer service satisfaction.

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Top 5 in online satisfaction

4.4/5 – Progressive ranked #5 for online satisfaction.


Progressive auto insurance review

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4.0 Rating from The Zebra Question mark icon

The nation's third most popular auto insurance company, Progressive holds a market share of more than 13% in the U.S. With more than $33 billion in direct premiums written, Progressive has more customers than USAA, Farmers and Nationwide. Let’s explore what makes this insurance carrier so popular, as well as some common coverage options and discounts.

The Zebra Customer Satisfaction Survey – 4.3/5: Progressive maintained a 4.0 or above rating in every category except claims satisfaction. 

Claims Satisfaction (J.D. Power) — Below average: Progressive earned below-average marks in J.D. Power's most recent claims satisfaction study. 

Customer Satisfaction (J.D. Power) – Below average: J.D. Power rated Progressive auto insurance as below-average in overall customer satisfaction.

Financial Strength (AM Best) – A+ (Superior): A "Superior" financial strength rating from AM Best shows Progressive maintains a solid ability to pay out claims.

Complaint Index (NAIC) – Average: The National Association of Insurance Commissioners (NAIC) receives relatively few customer complaints regarding Progressive.

 

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Progressive auto insurance coverage options

Progressive provides all state-specific and basic coverage options you might need, including liability, uninsured motorist, collision, and comprehensive coverages. Let’s look at some of Progressive’s average rates as well as the custom coverage options and perks the company offers.

 

Progressive name your price tool

Progressive's "name your price" tool does exactly what it says. You tell Progressive how much you want to pay, and the company provides all available coverage options within that price range.

Small accident forgiveness

If you're involved in a small collision, your rates won't go up — as long as it's your first claim and damages sum to less than $500. Learn more about accident forgiveness.

Large accident forgiveness

If you’ve been accident-free for the past three years and a Progressive customer for at least five years, you may qualify for this program. Progressive's large accident forgiveness perk ensures your rates won't rise if you are involved in a crash.

Roadside assistance service

Progressive’s roadside assistance coverage provides lock-out service, fuel delivery, flat-tire changes and battery recharge, regardless of your location.

Loan/lease payoff

If you’re financing or leasing a vehicle, consider this coverage. Progressive’s loan/lease payoff is similar to gap insurance. Loan/lease payoff covers the difference between the current value of the vehicle and the original loan (up to 25%).

Rental car reimbursement plan

If your vehicle is unavailable after being involved in a covered accident, i.e., not regular maintenance, Progressive will reimburse your car rental costs. Your policy will specify how much rental car coverage you have. Typical coverage ranges between $30 and $50 per day.

Custom parts and equipment value insurance

If you have any high-value alterations to your vehicle — a stereo, custom wheels, or navigation system — consider this adding this coverage to your policy. This will protect anything not installed by the original manufacturer.

Rideshare insurance coverage

If you're a rideshare driver, Uber's and Lyft’s coverage options do not fully protect your vehicle while you’re waiting for a trip request. Progressive’s rideshare coverage allows all your coverage (liability, comprehensive, collision) to kick in when you're awaiting a ride request. Once you have a ride request, your Lyft or Uber coverage will kick in. This coverage is usually inexpensive.

Deductible savings bank

This coverage option is similar to a vanishing deductible. For every six months that you drive accident-free, your collision and comprehensive deductible will drop by $50. These $50 savings will continue until your deductible hits $0.


Progressive auto insurance discounts 

Insurance discounts are dependent on certain qualifications and state availability. Below are some of the ways you can lower your monthly rate via Progressive's auto insurance discounts. Learn more about common auto insurance discounts.

Discounts based on the driver or vehicle: 

  • Safe driving discount - Claim and ticket-free drivers save an average of 31% on their car insurance policies. To qualify, you need to remain accident and violation-free for at least three years.

  • Multiple vehicle discount: Progressive rewards multi-vehicle customers with a 10% discount. In order to qualify, vehicles must be parked at the listed address on the policy the majority of the time.

  • Good student discount: If you or your student has a GPA of 3.0 or better, you may be eligible for a good student discount.

  • Continuous coverage: Insurers see drivers with insurance history as safe drivers. As such, Progressive will reward you for your years of insurance coverage with its own discount.

  • Homeowners discount: Progressive offers a 10% discount to policyholders who own their homes. Note you are not required to carry home insurance through Progressive in order to qualify.

Discounts based on policy:

  • Online quote: Progressive encourages customers to use their online quote system with a 7% discount. This is available even if you start your quote online and finish with a human service provider.
  • Multi-policy discount: If you bundle another policy with your auto insurance, you can earn a multi-policy discount. Progressive claims you can receive an average discount of 5% by bundling auto and any one of their other lines of insurance.

  • Sign online: If you sign your paperwork online, Progressive provides an 8% discount on your auto policy.

  • Paperless: By signing up to receive all policy information via email you can receive a small discount. This price cut is independent of Progressive’s sign online perk.

  • Pay-in-full discount: You can earn a discount by paying your insurance premium in full upfront.

  • Automatic payments: If you pay automatically via your bank account, you can earn a discount on your Progressive policy.

Progressive logo

Progressive Snapshot

Progressive's Snapshot telematics program is a usage-based insurance program, offering an average of $145 off premiums for drivers who measure their habits with the app. Progressive uses a telematics device to monitor the times of day you drive, sudden changes in speed — like hard braking or rapid acceleration — and your mileage to better predict your driving habits and create your premium. You’ll need to have this telematics data device in your vehicle for one standard six-month policy period before the collected data can revise your insurance premium.


How much does Progressive auto insurance cost?

 

Cost of Progressive Auto Insurance vs. Competitors
Company Avg. Monthly Premium
Travelers $112
USAA $114
Nationwide $123
GEICO $129
State Farm $131
Chubb $148
Farmers $149
Progressive $157
Allstate $201
Updated: 01/26/23.
Average Cost of Progressive by Age Group
Age Group Avg. Monthly Premium
Teens $610
20s $210
30s $157
40s $146
60s $138
50s $134
Updated: 01/26/23.
Average Cost of Progressive by Violation
Accident/Violation Avg. Monthly Premium
At-fault accident - greater than $2000 $245
DUI $207
Speeding 16 - 20 MPH over limit $199
Updated: 01/26/23.

Dynamic auto insurance data methodology

Methodology: The auto insurance rates displayed above and throughout this page are dynamic, meaning the data will refresh when the most recent information is made available. Rates are based on a sample driver profile — a 30-year-old single male driver with a Honda Accord and full coverage. This profile was adjusted based on common pricing factors used by major car insurance companies, like age, coverage level, driving record and others.

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Progressive bundling options

In order to qualify for the multi-policy discount mentioned above, you can bundle your auto insurance policy with one or more other insurance products. Progressive offers several other types of insurance that may be bundled together. 

Additional products offered by Progressive include:

Vehicle  Property Personal Business
  • Boat insurance
  • RV insurance
  • Off-road vehicles and ATVs
  • Classic car insurance
  • Motorcycle insurance
  • Commercial auto
  • Homeowners insurance
  • Renters insurance
  • Condo insurance
  • Mobile home insurance
  • Flood insurance
  • Life insurance
  • Pet insurance
  • Dental insurance
  • Health insurance
  • Travel
  • Umbrella
  • Vision
  • Wedding and event insurance
  • Identity theft
  • Phone and electronic device
  • Commercial auto
  • Personal liability
  • Small business
  • General liability
  • Worker’s compensation

  • Progressive homeowners insurance review

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    3.5 Rating from The Zebra Question mark icon

    Progressive homeowners insurance is available in all 50 states and Washington D.C., making it available to all qualifying applicants in the United States. Progressive’s home insurance coverage offers all the standard coverages, but further coverage beyond the standard is limited compared to other insurers of similar size. Rates for home insurance with Progressive fall somewhere in the middle when looking at other companies, but they offer plenty of discounts that may help lower your premiums.

    According to The Zebra's Customer Satisfaction Survey, Progressive home insurance dipped in ranking for claims satisfaction across demographics. Male homeowners tended to rank Progressive higher than females, and millenials placed this carrier highest among age groups, where Boomers let it fall to the near bottom of their list. 

    The Zebra Customer Satisfaction Survey – 4.1/5: While a rating above 4 stars is sufficient, Progressive home ranked last overall among the 15 carriers surveyed.

    J.D. Power Rating – Below average: J.D. Power rates Progressive auto insurance as below-average in overall customer satisfaction. 

    Financial Strength (AM Best) – A+ (Superior): This rating from AM Best shows Progressive has a solid ability to pay out claims.

    NAIC Rating – Poor: The National Association of Insurance Commissioners (NAIC) receives significantly more customer complaints than average regarding Progressive homeowners insurance.

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    Progressive home insurance coverage options

    Progressive’s standard homeowners policy covers all the regular coverages like dwelling, other structures, personal liability, medical payments, personal property, and temporary living expenses. The company also provides some optional coverages that policyholders can add to their policy. Learn more about these additional coverages below.

     

    Water backup

    Covers water damage from backed-up sump pumps and sewer systems.

    Personal injury

    Covers uncommon but expensive lawsuits and situations. 


    Progressive homeowners insurance discounts


    Discounts based on the homeowner or property:

    • Safety and alarm discount - Discounts are available for certain home features such as burglar and fire alarms, as well as automatic sprinklers, security systems and cameras. 

    • New home construction - The newer the home, the bigger discount you can receive. 

    • New purchase - You can earn a discount on your homeowner’s policy if you purchase a new property or switch from a current renters insurance policy. 

    Discounts based on the policy are the same for auto insurance (see above). 


    How much does Progressive homowners insurance cost?

     

    Insurance Company Average Monthly Cost
    Progressive $145
    Allstate $222
    Farmers $155
    Nationwide $119
    State Farm $122
    USAA $127

    Dynamic homeowners insurance data methodology

    Methodology: The home insurance rates displayed above and throughout this page are dynamic, meaning the data will refresh when the most recent information is made available.

    Rates are based on a sample homeowner profile — a 45-year-old married homeowner living in a 10-year-old, 2,500-square-foot single-story home, with no prior claims and insured at these coverage levels:

    • $200,000 for the dwelling
    • $100,000 for personal property
    • $100,000 for personal liability
    • $1,000 deductible

    This profile was adjusted based on common pricing factors used by major homeowners insurance companies, like the age of the home, coverage levels and others.


    Customer Satisfaction survey findings: Progressive insurance

     

    Auto insurance

    The Zebra conducted a survey with the intention of understanding carriers from a customer's perspective. We asked how each major carrier held up in online experience, claims satisfaction, ease of use, customer service, trustworthiness, and willingness to recommend.

    Progressive auto insurance — and the company's auto-and-home bundle — placed in the top five for overall ratings, and came in third for online satisfaction across demographics. Progressive is a tech-forward carrier with strong auto insurance offerings.

     

    Homeowners insurance

    Progressive ranked fairly low in ease, recommendation, and trust against other homeowners insurance carriers, but still maintained a star rating of better than 3 out of 5. While Progressive’s auto insurance and auto and home bundle were satisfactory according to those surveyed, customers seeking a standalone home policy should compare policies before settling on Progressive.

     

    Survey methodology

    Findings are based on an online quantitative survey of 4,134 current U.S. auto and home insurance customers, with Census-balanced sampling by age, gender and region. Categories with n=<20 responses are considered insufficient sample size and are not reported. This survey was developed by The Zebra and executed by independent research firm Maru/Blue in 2021.

    progressive customer survey

    Survey highlights

    • Men and women placed Progressive in the fourth position across all categories for auto, so it seems all drivers had similar experiences regardless of gender. 
    • Progressive auto averaged a star rating of 4.3 and did not dip below 4.0 stars in any category.
    • Respondents in the Boomer generation gave Progressive consistently low ranks for homeowners insurance, but the carrier ranked among the top 10 carriers for Millennials. 

     


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    About The Zebra

    The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.

    • The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
    • The Zebra’s insurance content is not subject to review or alteration by insurance companies or partners.
    • The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
    • The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.