MAPFRE Insurance Review (2025)
- Overall rating: good (3.1/5 stars)
- Digital experience score: 3.75/5
- 85% of customers recommend MAPFRE
Read more below to get a quote directly from MAPFRE.
MAPFRE Insurance: A good choice for standard drivers
MAPFRE is a middle-of-the-road auto insurance provider with some unique discount opportunities and helpful policy management tools. While pricing information is limited, the company makes day-to-day account access fairly easy. The Zebra gives MAPFRE auto a good rating.
However, customer feedback points to poor claims support and inconsistent service. For drivers in eligible states with straightforward coverage needs, MAPFRE could still be worth considering — especially if the price is right.
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Ease of Filing a Claim: MAPFRE has multiple filing options make submitting claims simple and quick.
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Service Hours and Accessibility: MAPFRE support is available when you need it, including evenings and weekends.
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Communication During Claims Process: Poor communication from MAPFRE forces you to chase down claim updates.
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Financial Strength Ratings: MAPFRE weak ratings raise concerns about the company's financial stability.
How The Zebra evaluates insurance companies
| Rating | Explanation | Star rating equivalent |
|---|---|---|
| Subpar | Lowest ranking, suggesting instability or high risk | 0-1.9 |
| Fair | Somewhat stable but not consistently reliable | 2-2.9 |
| Good | Generally dependable with moderate stability | 3-3.9 |
| Solid | Strong, reliable and dependable with minor risks | 4-4.4 |
| Exceptional | Highest rating, indicating outstanding stability and reliability | 4.5-5 |
Methodology — how The Zebra reviews insurance companies
The team of insurance experts at The Zebra evaluates companies by focusing on customer experience first, with an emphasis on service quality, reliability, and ease of interaction. Unlike previous models, pricing is not scored but is instead presented separately as context for comparison.
Each category has been scored using a combination of our internal customer satisfaction survey results and published scores from reputable organizations such as AM Best and J.D. Power.
- Service Accessibility & Support Quality (25%): This category measures how easy it is to get help when needed, evaluating factors such as support channel availability (phone, chat, in-person, app), response times, agent knowledge, service hours, and language accessibility.
- Claims Experience (25%): This category assesses how smoothly the claims process works, considering ease of filing (online, app, or phone), transparency and communication, processing times, and fairness in dispute resolution.
- Digital Experience & Policy Management (25%): This category evaluates the convenience of managing your policy: this includes mobile app usability, website experience, account management, digital document access, self-service options, and platform integrations
- Trust & Reliability (25%): This category looks at a company’s overall reliability, measuring financial strength, market stability, regulatory history, communication transparency, and consistency in policy terms.
Price context: Pricing varies significantly based on individual circumstances and risk factors. Customers can evaluate cost-effectiveness based on their specific situation and the service quality scores provided.
How much is MAPFRE car insurance?
Accurate pricing information for MAPFRE is limited, making it difficult to assess how its rates compare to the national average — currently around $1,084 for a 6-month policy. Since premiums vary based on factors like age, location, driving history, and vehicle type, the best way to determine if MAPFRE fits your budget is to get a personalized quote and compare it with other options during your search.
See how MAPFRE stacks up against competitors →
Discounts offered at MAPFRE: A varierty to save on insurance.
MAPFRE has no shortage of discount options. This is definitely a perk for insurance shoppers looking to save money.
Save up to 15% by completing this safe driving program for teen drivers.
See some savings by being accident- and violation-free for at least three years.
Save money by insuring multiple vehicles under one policy.
| Bundling | Paid-in-Full |
| Good Student | Student away from home |
| Annual Mileage | Multi-Car |
| Clean in Three |
To learn more about each discount MAPFRE has to offer, see their discounts page.
Compare with other companies
See how MAPFRE stacks up against similar companies
Cost: Unavailable
Customer satisfaction: Medium
Our take:
- Above average customer complaints(NAIC)
- Average claims satisfaction
- Broad spectrum of discount options
Cost: $780 for a six month auto policy
Customer satisfaction: Medium
Our take:
- Better total trust and reliability than MAPFRE
- Better customer service scores than MAPFRE
- Better bundling options than MAPFRE
Cost: $794 average cost for a six-month policy
Customer satisfaction: High
Our take:
- Better financial strength scores than MAPFRE
- Better customer service scores than MAPFRE
- Better bundling options than MAPFRE
MAPFRE's customer service & claims experience: Some highs, some lows
MAPFRE's customer service has its ups and downs. Managing your policy or handling claims are easy and efficient through their digital platforms are some its higher score catagories. Unfortunately, dealing with disputes or complex claims can be more time-consuming.
Impossible to communicate…
"It’s almost impossible to communicate with them, as every time you send a message on their site they reply from a no-reply email. They set my policy up incorrectly and did not send me the paperwork for the automated renewal. I have found them really exasperating to deal with and they don’t accept responsibility for the errors they’ve made." - Trustpilot
DO NOT GET MAPFRE INSURANCE!
"My dad was a customer for 20 years when they refused to pay out for a stolen car. I borrowed his car to do a 4 hour drive because I didn't want to put miles on my car. Long story short the Hyundai was stolen over night.They accuse us of setting the car up to be stolen mind you this car has 200k miles 2011 sonata worth maybe $3,000. Took us through this 5 month court case investigation just to deny us the claim and then also they destroyed my car without asking us. DO NOT BUY THEY WILL FIND A WAY TO NOT PAY YOU!"
- Reddit
48 hour response for questions?
"I am a new customer and I sent a question in via e-mail on Saturday as your suggested form of communication, and I received an e-mail back indicating there would be a response within 48 hours... My previous insurance company had AI chat or I could chat with a live agent. I took care of 100% of my insurance inquiries and business using their chat... You don't have one to my knowledge? And a 48-hour response is not acceptable... especially when I contacted you all during your business hours!" - Trustpilot
MAPFRE Customer Survey results
85% of customers recommend MAPFRE
The Zebra conducted a survey across 4,000+ users to gather ratings on major carriers' customer service, claims process, ease of use, and more. See how MAPFRE was rated in individual categories by expanding the section below.
Claims process: Efficient but not always transparent
MAPFRE's claims process is accessible online and via their mobile app, making it convenient for policyholders. While simple claims are often resolved quickly, more complex cases can lead to longer wait times. Customer satisfaction surveys consistently place MAPFRE in the middle tier, indicating they offer reliable service but may struggle with handling complicated claims efficiently.
Coverage options: Flexible and customizable
All of the standard auto insurance options available from most major carriers are available at MAPFRE Insurance. These include liability coverage, medical payments, collision, comprehensive, car rental, roadside assistance and uninsured motorist coverage. However, MAPFRE auto policies have a number of optional coverage options:
✔️ Disappearing deductible
✔️ Auto glass repair program
✔️ Car EZ®
✔️ ePICS
Carrier pulse: Recent news from MAPFRE
- MAPFRE establishes global technology hubs in Spain, Colombia, and Brazil.[3]
Final thoughts: Is MAPFRE Right for You?
MAPFRE can be a solid choice for auto insurance if it’s available in your area and aligns with your coverage needs and budget. That said, the company has received below-average marks for customer satisfaction and complaint handling. Overall, it’s a middle-of-the-road insurer — capable of providing the basics, but not necessarily standout service.
Frequently Asked Questions about MAPFRE
Get quotes from MAPFRE and other top companies
Data Methodology. The Zebra’s Dynamic Insurance Rating Tool
Anonymized User Survey. The Zebra
MAPFRE establishes global technology hubs in Spain, Colombia, and Brazil. Reinsurance News
About The Zebra
The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.
- The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
- The Zebra’s insurance editorial content is not subject to review or alteration by insurance companies or partners.
- The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
- The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.