Why did The General cancel my car insurance?

I bought a policy with The General, but just over a month later they cancelled my policy! They said something about 60 days, but I didn't understand. How can they cancel my policy when they took me on as a customer in the first place? I haven't even had a chance to make a claim or anything!

The General — like other insurers in Texas — is allowed to cancel a brand-new auto policy within the first 60 days for almost any reason. Think of it as a trial period where the company double-checks your information and risk profile. After those first 60 days are up, they can only cancel for specific reasons (like nonpayment, license suspension, or fraud).

Why would they cancel so soon? It usually happens if something pops up during underwriting, such as:

• Missing or inaccurate details on the application (tickets, accidents, prior insurance history).
• Issues that increase the risk more than expected.
• In rare cases, suspected misrepresentation or fraud.

It can feel unfair — especially if you haven’t filed a claim — but insurers treat those first 60 days as their window to make sure everything matches up.

Texas note: Under Texas law, this 60-day cancellation rule is standard. After that period, your policy is more protected, and The General would need a specific reason to drop coverage.

If this happens to you, the next step is to shop for new coverage right away so you don’t have a lapse. Be upfront with your history when getting quotes — other insurers may ask if you’ve ever had a cancellation, and accuracy here helps prevent it from happening again. Our agents here at The Zebra can help you compare coverage and rates when you're ready.