Ask an Agent
Have a question? We're here to help.
Ask an agent for free
Question

How do I dispute a driving record with AAA?

AAA filed a report that I was the driver at fault in an accident when this was not the case. I want to dispute this since AAA made a mistake, but I'm not sure what to do.

Sep 21, 2018 Los Angeles, CA

Answer
Author profile picture

Ava Lynch

Insurance Analyst

Ava joined The Zebra as a writer and licensed insurance agent in 2016. She now works as a senior insurance contributor, providing insights and data a…

Credentials
  • 9+ years of Experience in the Insurance Industry

If AAA reported something in error on your driving report, here’s a step-by-step breakdown of how to dispute it. First, pinpoint the issue. If it relates to a claim or roadside incident handled by AAA, gather any documents or communications you received from them.

Reach out to AAA’s customer service or your local club’s insurance department. Tell them what’s incorrect, and share proof supporting your case. Be clear and direct, and ask for the next steps to get it corrected. Keep in mind that if your collision coverage paid for your claim, then it will still be listed as an at-fault accident.

Contact LexisNexis if the error appears in an insurance report or quote (but not on your DMV record). LexisNexis provides consumer reports—like your CLUE Auto Report—which insurers use when calculating your rates or checking your claims history. If AAA reported an accident or incident to LexisNexis and it’s incorrect, you can:

  • Request a copy of your CLUE Auto Report
    • Then click "Request a Consumer Disclosure Report" to get a free copy of your report.
  • Dispute any inaccuracies directly with LexisNexis using their online process
    • Submit a dispute directly through the LexisNexis portal if you spot errors

If the error is on your official state driving record, contact your state DMV.
They are the only agency that can update or correct your official driving record, which law enforcement, courts, and some insurers use. You’ll typically need to submit a dispute along with documentation supporting your case.

Are you not sure where the error is? Start by getting your official DMV driving record and your CLUE report from LexisNexis. That way, you can see where the issue is showing up and direct your dispute to the right place. Good luck, and if you have any other questions, don't hesitate to ask.

Ask an Agent
Have a question? We're here to help.
Ask an agent for free

Insurance is complicated, but it doesn't have to be.

The Zebra searches all of the top insurance companies, in one place, so you can compare the cost and coverage you need to protect your car, home and other property.

Step 1: Tell us a little about yourself

Choose an insurance product and enter your zip code to get started.

Step 2: Sip your coffee while we find the best quotes

Enter the necessary information and then sit back while we find quotes from 100 top insurance carriers.

Icon Fill Form

Step 3: Compare your quotes

Compare quotes side-by-side to find the right match for you, whether it's home, auto, or more.

Icon Agent

Step 4: Let our agents do the hard work for you

Once you pick your policy, our agents are here to get you over the finish line. Then just relax and enjoy your savings.

Compare insurance rates today!

Location pin icon
No junk mail. No spam calls. Free quotes.

Related Questions

Other people are also asking...

How far back do insurance companies look?

Great question! While it can vary by carrier, most car insurance companies will charge (i.e. increase your premium) for any ticket or violation within the past 3 years. You typically won't be charged for anything that happened beyond three years ago, however, insurance companies will still pul…
Feb 20, 2018 Middletown, CT

Should I get my own insurance or stay on my parents' AAA policy?

If your mom has an umbrella policy through AAA, and you live in her home, she likely has to list you as a driver on her full coverage policy. That’s a common requirement for umbrella coverage. Insurers want to make sure all household drivers are accounted for.Your presence on the policy might also …
Jul 21, 2022 Danville, CA

What happens if my parked car was hit by a FedEx truck?

I'm sorry you had this happen, I can imagine how frustrating the situation is! The short answer for what happens next is that it depends. Usually, the moving vehicle is found at fault for damage to a stationary vehicle, as you're required to be in control of your vehicle at all times. How…
Jun 23, 2018 Austin, TX

Am I covered while I'm moving to a new state?

I'm so sorry to hear about your accident during such a transitional and inconvenient time! I would contact your insurance company in Oregon and talk to the claims department to see if this will be covered. Many companies provide a grace period for you to obtain other insurance while you are mo…
Jul 22, 2022 Atlanta, GA