Cincinnati Insurance Company Review

  • With an overall score of 3.0/5 in 2024, Cincinnati Insurance is a decent insurance company.
  • Read Cincinnati Company reviews, complaints and prices before you buy.
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Kristine Lee

Insurance Analyst

Credentials
  • Licensed Insurance Agent — Property and Casualty
  • 4+ years of Experience in the Insurance Industry

Kristine is a licensed insurance agent who joined The Zebra in 2019 as an in-house content researcher and writer. Before joining The Zebra, she was a…

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Ross Martin

Insurance Writer

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  • 4+ years in the Insurance Industry

Ross joined The Zebra as a writer and researcher in 2019. He specializes in writing insurance content to help shoppers make informed decisions.

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Cincinnati Insurance Company: ratings and reviews

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Rating from The Zebra Question mark icon

Also known as Cincinnati Financial, the Cincinnati Insurance Company is based in Ohio and stands out from many standard insurers through its varied selection of coverage options for car insurance and homeowners insurance. This insurance company caters to those of high net worth, so if you're looking for special benefits or seeking to protect a collectible car, Cincinnati Insurance Company could meet your needs.

Cincinnati Financial's model offers a few tiers of car insurance coverage that may come with a plethora of unique perks, like deductible-exempt replacements for airbags, child safety restraint seats, door locks and auto glass.

Cincinnati also provides a wide variety of other insurance products, such as life insuranceumbrella and business insurance.

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3.0 stars Rating from The Zebra
Ratings based on price, customer service, coverage, and financial strength.
Get a Quote at Cincinnati Financial
Pros
  • Best for high-end and luxury vehicles

  • Has a network of local agents for personalized service

  • Low number of customer complaints

Cons
  • No online quoting tool

  • Must go through an agency to get insured

  • Not the most transparent about discount opportunities


Is Cincinnati Insurance a good insurance company?

The majority of The Zebra's review incorporates how well Cincinnati Insurance scores in terms of customer service. In order to determine that we looked at the following third-party ratings.

BBB Customer Reviews: 1/5

  • Cincinnati has a 1/5 rating from Better Business Bureau customers[1]

Complaint Index: Below average

  • The National Association of Insurance Commissioners (NAIC) receives Below average customer complaints for Cincinnati[2]

Financial Strength: Superior

  • Cincinnati received a Superior financial strength rating from A.M. Best[3]

The Zebra Customer Satisfaction Survey

In addition to third-party ratings, we like to incorporate the results from our own consumer survey where we ranked which car insurance companies are the best based on feedback from real customers. However, we did not collect a sufficient amount of data on Cincinnati Insurance Company for it to be included.


How much does Cincinnati Financial cost?

Currently, the national average for a 6-month car insurance policy is $880, and we found that Cincinnati Insurance's average rate closely matches this. While it's not one of the cheapest auto insurance options available, this company's pricing appears to be quite fair.

The table below shows how Cincinnati auto insurance compares against other top insurers.

Average Monthly Cost by Insurance Carrier
Company Avg. Monthly Premium
Allstate $201
Chubb $148
Cincinnati Insurance $147
GEICO $129
Nationwide $123
State Farm $131
Travelers $112

Similar to any insurance company, pricing for Cincinnati auto insurance does vary based on your age and generally will get cheaper the older you get.

The table below shows Cincinnati Financial's car insurance premiums for different age brackets. 

Cincinnati Insurance Costs by Age Group
Age Group Avg. Monthly Premium
Teens $438
20s $208
30s $135
40s $116
60s $103
50s $103

The Zebra’s Dynamic Insurance Rating Tool data methodology — auto insurance

The auto insurance rates displayed throughout this page come from The Zebra’s Dynamic Insurance Rating Tool, a proprietary insurance premium estimator that uses the most recent rate filings across the United States at the ZIP code level to provide up-to-date rate data. Most insurance companies file car insurance rates one to two times a year. This data comes from Quadrant Information Services, which sources the latest approved rate filings across carriers in each state from S&P Global. Quadrant then uses an internal QA process to validate the information and build reports before the data is programmed into The Zebra’s dynamic rating tool.

Rates are based on a sample driver profile — a 30-year-old single male driver with a Honda Accord and full coverage at these levels:

  • $50,000 per person/$100,000 per incident for bodily injury liability
  • $50,000 per incident for property damage liability
  • $500 deductibles for collision and comprehensive coverage

To provide insight to consumers on how specific personal factors (like age, location and coverage level) can affect your premium, this base profile is then adjusted for different factors commonly used by insurance companies. For more information, see our full data methodology.

Discounts offered

Auto insurance discounts are dependent on certain qualifications and state availability. Cincinnati Financial Insurance isn't fully transparent about what discounts are available, but the company states that policyholders can lower their monthly rates in the following ways:

  • Good driver: Get a discount if you have a good driving record free of any recent accidents.
  • Good student: Those who have earned at least a 3.0 GPA or maintain a B average in school are eligible for some savings.
  • Multiple vehicles: Insure multiple cars on one car insurance policy to get this discount.
  • Bundling/multi-policy: Bundle your car insurance with homeowners insurance to qualify for a multi-policy discount.
  • High deductible: Get a discount for choosing a $500 deductible or higher for collision and comprehensive coverages.

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What types of coverage does Cincinnati Insurance Company offer?

Cincinnati can cover all of your bases with basic coverages for liability, collision, comprehensive and more. Coverage can be customized with the help of a local agent. Policies can be further enhanced with some optional coverages and endorsements, including some special protections and tiers of coverage that can provide some additional benefits.

  • Gap insurance: This popular endorsement pays the difference between a totaled car's depreciated value and what you owe on your lease or loan agreement.
  • Antique or collector car insurance: Known as Cincinnati's Exhibition Auto coverage, this coverage is designed for those who own and display antique or collector cars at events such as car shows and parades.
  • Replacement Cost Plus: This endorsement combines two coverages — new car replacement and gap insurance — to give the policyholder flexibility in the event their vehicle is involved in a total loss.
  • Personal Auto Plus: For those looking for extra bells and whistles rolled into their auto policy, this endorsement could be a good option for some premium coverages.
  • Capstone Collector Auto Coverage: Ideal for owners of classic or antique cars, sports cars and luxury vehicles, this tier bundles quite a few specialized coverages. These benefits also extend to your everyday vehicle in addition to your collectible car(s).

Read more about Cincinnati Insurance Company's coverages here.

Cincinnati Insurance logo

Cincinnati RideWell

To encourage safe driving habits, Cincinnati offers a telematics-based mobile app that records your driving habits and activities. It scores your driving based on braking, speeding, hard stops, mobile device use, turning and acceleration. The company offers a discount of 10% for drivers younger than 24, a 5% discount for all other drivers.


Cincinnati Insurance Company review: Summary

Cincinnati Insurance may not appeal to everyone because of its specialized coverage options geared toward those with unique or collector cars, and it may be more suitable for drivers who need these extra options and prefer an in-person agency experience to tailor and customize their coverage. Considering the tiers of coverage available, the pricing is also affordable. Cincinnati could be a great insurance option if you want endorsements that provide extra perks and protections at a good price.

Methodology — how The Zebra reviews insurance companies

The team of insurance experts at The Zebra considers the company's standing in five main categories to come up with an overall rating. These metrics are weighted according to importance and are detailed below:

  • Price (20%): Using the base profile detailed below, we compared the company's average rate with the national average. If it surpassed this average, we gave a lower rating; if it fell below, we awarded a higher rating.
  • Coverage (20%): The highest-scoring companies offer a variety of coverage options, including bundling options, roadside assistance, telematics, beyond-basic coverage levels, and a variety of other coverage types.
  • Customer service (30%): We averaged ratings from JD Power, the NAIC complaint index to come up with a rating for the company's customer service. In instances when a company is not rated, we may use alternative rating agencies such as the Better Business Bureau and Trust Pilot.
  • Financial strength (10%): We use AM Best to determine a company's financial standing. In some cases when a company is not rated by AM Best, we may use an alternative measure such as Demotech.
  • The Zebra's Customer Satisfaction Survey (20%): The Zebra conducts an annual survey measuring customer satisfaction for many of the top insurance companies with the goal of ranking both the best auto insurance companies and best home insurance companies. Read more below.

For our auto insurance review, we analyzed more than 83 million insurance rates spanning every U.S. ZIP code using a sample user profile: a 30-year-old single male driver with a Honda Accord, good credit and full coverage at these levels:

  • $50,000 per person/$100,000 per incident for bodily injury liability
  • $50,000 per incident for property damage liability
  • $500 deductibles for collision and comprehensive coverage

For our home insurance review, rates are based on a sample user profile: a 45-year-old married homeowner living in a 2,500-square-foot single-story home built in 2011 with these coverage levels:

  • $200,000 for the dwelling
  • $20,000 for other structures
  • $100,000 for personal property
  • $100,000 for personal liability
  • $1,000 deductible

These sample premiums are dynamic and automatically refresh whenever the newest data is made available.

To generate pricing for particular rating factors, we adjusted this profile based on common pricing factors used by major car insurance companies. These factors include credit score, coverage level and others.

For The Zebra's Customer Satisfaction Survey, findings are based on an online quantitative survey of 4,134 current U.S. auto and home insurance customers, with Census-balanced sampling by age, gender and region. Categories with n=<20 responses are considered insufficient sample size and are not reported. This survey was developed by The Zebra and executed by independent research firm Maru/Blue in 2023.


Cincinnati Insurance Company: Frequently asked questions

Cincinnati Insurance Company is a good choice for those with high-end or collector cars who prefer personalized service through local agents. While they lack an online quoting tool and full transparency on discounts, their specialized coverage and pricing also make them an attractive option for those seeking extra perks and protections for their vehicles.

Yes, Cincinnati Insurance Company is a legitimate and well-established insurance provider, accredited by the Better Business Bureau.

While Cincinnati is not included in JD Power's claims satisfaction survey, they are rated highly by AM Best for financial stability, which reflects an insurer's financial strength and ability to meet obligations, including paying out claims.

Cincinnati offers a wide variety of coverage options for car and home insurance, primarily catering to high-net-worth individuals.

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About The Zebra

The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.

  • The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
  • The Zebra’s insurance editorial content is not subject to review or alteration by insurance companies or partners.
  • The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
  • The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.