Fred Loya Insurance Review

  • With 1.0/5 stars in 2024, Fred Loya is a poor insurance company.
  • Read Fred Loya reviews, complaints and prices before you buy.
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Renata Balasco

Senior Content Strategist

Credentials
  • Licensed Insurance Agent — Property and Casualty

Renata joined The Zebra in 2020 as a Customer Experience Agent. Since 2021, she has worked as licensed insurance professional and content strategist.…

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Ross Martin

Insurance Writer

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  • 4+ years in the Insurance Industry

Ross joined The Zebra as a writer and researcher in 2019. He specializes in writing insurance content to help shoppers make informed decisions.

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Kristine Lee

Insurance Analyst

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  • Licensed Insurance Agent — Property and Casualty
  • 4+ years of Experience in the Insurance Industry

Kristine is a licensed insurance agent who joined The Zebra in 2019 as an in-house content researcher and writer. Before joining The Zebra, she was a…

Fred Loya insurance: Ratings and reviews

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Rating from The Zebra Question mark icon

Fred Loya Insurance, a Texas-based family-owned company, serves customers in a limited range of states. Known for offering insurance to high-risk drivers, this review aims to present a balanced view of their services to help potential customers make an informed decision.

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1.0 stars Rating from The Zebra
Ratings based on price, customer service, coverage, and financial strength.
Get a Quote at Fred Loya
Pros
  • Focus on high-risk drivers

  • Plenty of discount opportunities

Cons
  • Limited geographical availability

  • Only car insurance is available

  • Poor customer satisfaction scores

  • Only offers basic coverage options


Is Fred Loya a good insurance company?

The following section evaluates Fred Loya based on customer service, claims satisfaction and financial strength:

Trustpilot Reviews: 2.9/5

  • Fred Loya earned 2.9/5 stars from Trustpilot[1]

BBB Customer Reviews: 1.07/5

  • Fred Loya has a 1.07/5 rating from Better Business Bureau customers[2]

Complaint Index: Above average

  • The National Association of Insurance Commissioners (NAIC) receives Above average customer complaints for Fred Loya[3]

Financial Stability: Not rated

The Zebra Customer Satisfaction Survey

In addition to third-party ratings, we like to incorporate the results from our own consumer survey where we ranked which insurance companies are the best based on feedback from real customers. However, we did not collect a sufficient amount of data on Fred Loya for it to be included.


How much does Fred Loya Insurance cost?

Information on Fred Loya's average premiums is limited, which makes it hard to provide an accurate review and calculate a fair rating.

It's important to remember that several personal factors are considered when policies are written, and premiums will vary based on things like age, driving history, geographic location and vehicle type. It's worth getting a quote on auto insurance in your area to see if Fred Loya can offer coverage within your budget.

Discounts offered

Fred Loya offers a variety of discounts, which may vary by state:

  • Multi-car: You qualify for this discount if you bundle homeowners, condo or renters with auto insurance.
  • Prior insurance: If your car has been insured for the past 12 months, you can earn this discount.
  • Homeowner discount: Those who own their homes qualify for this discount.
  • Good driver discount: Fred Loya will determine if you qualify for a good driving discount depending on your driving history.

Read more about Fred Loya's discount options here.

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What types of coverage does Fred Loya offer?

Fred Loya provides standard coverage options such as liability, collision and comprehensive coverage. Due to its focus on high-risk drivers, coverage options may be more basic compared to other providers. It also offers these common coverages:

  • Roadside assistance: Emergency services like towing, fuel delivery and flat tire repair are available.
  • Rental reimbursement: Covers rental car costs if your vehicle is deemed unavailable for use after a covered loss.

Read more about Fred Loya's additional coverages here.

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Additional lines of insurance

Fred Loya focuses on auto insurance as its sole insurance product. 


Fred Loya insurance review: Summary

Fred Loya is a specialized insurance provider, offering coverage to high-risk drivers who might struggle to find affordable insurance elsewhere. It has a wide network of physical branches for in-person customer service. However, its online services are limited, and there have been several complaints about claims processing. Additionally, their coverage options may be more basic than those offered by other companies. It's essential for potential customers to get personalized quotes and compare coverage options to find the best fit for their needs, so regard Fred Loya car insurance with caution when shopping around.

Methodology — how The Zebra reviews insurance companies

The team of insurance experts at The Zebra considers the company's standing in five main categories to come up with an overall rating. These metrics are weighted according to importance and are detailed below:

  • Price (20%): Using the base profile detailed below, we compared the company's average rate with the national average. If it surpassed this average, we gave a lower rating; if it fell below, we awarded a higher rating.
  • Coverage (20%): The highest-scoring companies offer a variety of coverage options, including bundling options, roadside assistance, telematics, beyond-basic coverage levels, and a variety of other coverage types.
  • Customer service (30%): We averaged ratings from JD Power, the NAIC complaint index to come up with a rating for the company's customer service. In instances when a company is not rated, we may use alternative rating agencies such as the Better Business Bureau and Trust Pilot.
  • Financial strength (10%): We use AM Best to determine a company's financial standing. In some cases when a company is not rated by AM Best, we may use an alternative measure such as Demotech.
  • The Zebra's Customer Satisfaction Survey (20%): The Zebra conducts an annual survey measuring customer satisfaction for many of the top insurance companies with the goal of ranking both the best auto insurance companies and best home insurance companies. Read more below.

For our auto insurance review, we analyzed more than 83 million insurance rates spanning every U.S. ZIP code using a sample user profile: a 30-year-old single male driver with a Honda Accord, good credit and full coverage at these levels:

  • $50,000 per person/$100,000 per incident for bodily injury liability
  • $50,000 per incident for property damage liability
  • $500 deductibles for collision and comprehensive coverage

For our home insurance review, rates are based on a sample user profile: a 45-year-old married homeowner living in a 2,500-square-foot single-story home built in 2011 with these coverage levels:

  • $200,000 for the dwelling
  • $20,000 for other structures
  • $100,000 for personal property
  • $100,000 for personal liability
  • $1,000 deductible

These sample premiums are dynamic and automatically refresh whenever the newest data is made available.

To generate pricing for particular rating factors, we adjusted this profile based on common pricing factors used by major car insurance companies. These factors include credit score, coverage level and others.

For The Zebra's Customer Satisfaction Survey, findings are based on an online quantitative survey of 4,134 current U.S. auto and home insurance customers, with Census-balanced sampling by age, gender and region. Categories with n=<20 responses are considered insufficient sample size and are not reported. This survey was developed by The Zebra and executed by independent research firm Maru/Blue in 2023.


Fred Loya insurance: Frequently asked questions

Fred Loya Insurance is a suitable option for high-risk drivers seeking affordable coverage and qualifying for several discounts. However, they should be cautious about potential issues with customer service and claims processing, as well as limited coverage options.

While Fred Loya is a legitimate insurance agency, their customer ratings and online experience likely outweigh their anecdotally cheap prices.

No, Fred Loya only offers auto insurance.

Fred Loya sells car insurance in twelve states, including Alabama, Arizona, California, Colorado, Georgia, Illinois, Indiana, Nevada, New Mexico, Ohio, Oklahoma and Texas.

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About The Zebra

The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.

  • The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
  • The Zebra’s insurance editorial content is not subject to review or alteration by insurance companies or partners.
  • The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
  • The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.