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Mercury Insurance review

Mercury Insurance Review
Pros Cons
  • MercuryGo telematics program
  • Bundling options
  • Rideshare coverage
  • Limited availability
  • Poor customer satisfaction rating
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3.5 Rating from The Zebra Question mark icon

Based in Los Angeles, Mercury is a multiple-line insurance company that places its focus on auto and homeowners insurance. Its founder, George Joseph, was a veteran in the insurance industry before founding Mercury Insurance in 1961. The company quickly expanded outside of California to offer coverage in 10 other states: ArizonaNevadaFloridaGeorgiaIllinoisTexasOklahomaVirginiaNew Jersey and New York.

Claims satisfaction (J.D. Power) — Not rated

Customer satisfaction (J.D. Power) — Poor: J.D. Power rated Mercury below-average in overall customer satisfaction for 2021.

Financial strength — Superior: This rating from AM Best indicates Mercury's superior financial health ensures a reliable ability to pay out insurance claims.

NAIC Rating — Good: The National Association of Insurance Commissioners received fewer complaints than average regarding Mercury in 2020.

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Mercury car insurance coverage options

Mercury offers the standard suite of coverage options offered by typical auto insurance companies: comprehensivecollisionliabilitymedical paymentspersonal injury protection (PIP), uninsured and underinsured motorist coverage, and roadside assistance. Additional coverage options are detailed below.
car-icon

 
Rental car coverage 

A common addition to car insurance coverage plans, this covers rental car expenses in the event your vehicle is out of commission for repairs following a covered accident. Coverage limits range from $30 to $100 per day for up to 30 days.

Ride-hailing coverage

If you drive for a rideshare company, like Uber and Lyft, this offers additional coverage for the driver and passengers. Since your personal auto insurance policy will not cover commercial driving, rideshare insurance is a sensible option for rideshare drivers.


Mercury car insurance discounts and reward programs

Some standard discounts are offered by Mercury, and it's always smart to look into those for which you qualify. Keep in mind these discounts may vary by location.

Discounts based on your policy
  • Multi-policy: Bundle multiple policies from Mercury, like auto and homeowners, and you can get up to 15% off.

Discounts based on the driver or vehicle
  • Multi-car: Add an additional car or two on the same policy to qualify for some savings via a multi-car discount.
  • Good driver: If you have a clean driving record, you might be eligible for a good driver discount on your Mercury insurance policy.
  • Good student: Get a student discount if you maintain at least a 3.0 GPA in high school or college.
  • Occupational: Depending on your occupation, it may be possible to get a discount based on your job or career.
  • Autopay: Enroll in automatic payments to see some savings off your premium.
  • E-signature: You might be eligible for a discount if you sign your Mercury documents with an e-signature.
  • Anti-theft feature: If your car comes with anti-theft devices or features, this discount may apply to your policy.

Additional discounts
  • RealDrive® program: Get an introductory 5% off by enrolling in this program, which determines your rate based on the mileage you report to Mercury.
  • MercuryGO: This is Mercury's usage-based program that measures your driving skill via a mobile app. Drivers can save up to 10% for signing up and up to 40% depending on their driving score. MercuryGO is currently only available in Arizona, Florida, Georgia, New Jersey, Oklahoma and Texas.
mobile app

Mercury car insurance mobile app

All Mercury auto insurance customers can access Mercury's mobile app (available for Apple and Android) to manage their account and policy.

Like many insurance company smartphone apps, it allows Mercury policyholders to:

  • Access digital insurance ID cards
  • Pay bills
  • Summon roadside assistance
  • Get in contact with an agent or customer service

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How much does Mercury auto insurance cost?

Cost of Mercury vs. Competitors
Company Avg. Monthly Premium
Allstate $201
GEICO $129
Mercury $182
Nationwide $123
Progressive $157
State Farm $131
Travelers $112
Updated: 11/29/22.

Dynamic auto insurance data methodology

Methodology: The auto insurance rates displayed above and throughout this page are dynamic, meaning the data will refresh when the most recent information is made available. Rates are based on a sample driver profile — a 30-year-old single male driver with a Honda Accord and full coverage. This profile was adjusted based on common pricing factors used by major car insurance companies, like age, coverage level, driving record and others.

Average Cost of Mercury by Age Group
Age Group Avg. Monthly Premium
Teens $693
20s $260
30s $192
40s $176
60s $175
50s $168
Updated: 11/29/22.
Average Rates for Mercury by Violation
Accident/Violation Avg. Monthly Premium
At-fault accident - greater than $2000 $297
DUI $249
Speeding 16 - 20 MPH over limit $236
Updated: 11/29/22.

Additional lines of insurance

Mercury offers multiple lines of insurance, although the company is best known for car and homeowners insurance.


Mercury home insurance review

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3.0 Rating from The Zebra Question mark icon

Mercury Insurance provides the standard home insurance options expected of a major carrier. This includes coverage for primary dwellingsother structurespersonal propertyloss of use and personal liability. Mercury homeowners insurance also offers optional coverages to further protect your home and suit your unique needs.

J.D. Power rating — Not rated

Financial strength — Superior: This rating from AM Best indicates Mercury's superior financial health ensures a reliable ability to pay out insurance claims.

NAIC Rating — Poor: The National Association of Insurance Commissioners received a significantly higher number of complaints than average regarding Mercury in 2020.

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Mercury home insurance coverage options

In addition to the standard coverages provided with a basic policy, Mercury offers optional add-ons to include in your policy at an additional cost.

 

home systems
Home systems protection

This add-on will protect your appliances and electronics if they stop working due to malfunction or breakdown. This may include central air conditioning, home entertainment equipment, water pumps and power tools.

service line
Service line protection

This option protects you if water, gas, electric or sewer lines are damaged on your property. Without this protection, you are responsible for repairing or replacing damaged service lines on your property that connect with municipality lines.

identity
Identity management

This option provides up to $25,000 of coverage for expenses incurred through identity theft. These may include loss of income, notary fees, attorney payments, mailing costs and loan application fees. 

cyber
Home cyber protection

Mercury will pay to recover data lost or damaged due to a cyberattack, provides payments and assistance in responding to cyber-extortion demands and covers online fraud that has resulted in a financial loss to the policyholder.


Mercury home insurance discounts

Mercury offers a few discounts for homeowners insurance to help lower your premium. 

  • Multi-policy: Bundling your home and auto policies will earn you this discount. 
  • Protective devices discount: if you have smoke alarms, deadbolts, burglar alarms or other protective devices, Mercury will offer you a discount.
  • Fire-resistant construction materials: If your home was built with fire-resistant materials, you can apply this discount.
  • Newer home: A new home will be eligible for this discount.
  • Gated community: If your home is located in a gated community, your insurance rate can be lowered.
  • High-deductible: Selecting a higher deductible allows you to apply this discount.

How much does Mercury homeowners insurance cost?

In comparison to major, nationwide carriers, Mercury homeowners insurance is very affordable. The table below compares average monthly rates from Mercury against both similarly-sized carriers and insurers who write policies across the country.

Insurance Company Average Monthly Cost
AAA $108
Allstate $119
Liberty Mutual $133
Mercury $47*
Nationwide $116
State Farm $139
Safeco $108

*Data may be limited to a single state

Homeowners insurance data methodology

The homeowners insurance rates published in this guide are based on The Zebra's analysis of the cost of home insurance in every U.S. ZIP code. These rates are based on a sample user profile: a 45-year-old married homeowner living in a 2,500-square-foot single-story home built in 2011 with these coverage levels:

  • $200,000 for the dwelling
  • $20,000 for other structures
  • $100,000 for personal property
  • $100,000 for personal liability
  • $1,000 deductible

To generate pricing for particular rating factors, we adjusted the homeowner profile based on common pricing factors used by major home insurance companies. These factors include location, coverage limits, claims record and others.


Is Mercury insurance right for you?

Offering an array of traditional coverage options, Mercury might be a good option if you don't need anything more than the typical car or home insurance policy. Mercury's auto insurance discounts are also quite standard versus other insurance companies. Their home insurance product is a good option if you have standard insurance needs and the discounts apply to your situation. 

But does Mercury offer affordable insurance with competitive rates? Because there are so many factors taken into consideration by auto insurers when determining insurance premiums, it's imperative to shop around for quotes as much as possible when it's time to renew. We can help you find the best rate — enter your ZIP code below to compare insurance quotes from Mercury and dozens of other car insurance companies and find a budget-friendly premium that satisfies all your coverage needs.

Compare quotes from over 100 providers.

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About The Zebra

The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.

  • The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
  • The Zebra’s insurance content is not subject to review or alteration by insurance companies or partners.
  • The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
  • The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.