Jupiter Insurance Review
- With 1.0/5 stars in 2023, Jupiter is a poor insurance company.
- Read Jupiter reviews, complaints and prices before you buy.
Jupiter insurance: Ratings and reviews
Important note:
Jupiter is no longer writing new policies under the Jupiter name. The online quote process prompts users to explore policies from other insurance companies before any information has been submitted. The information described below may be useful for existing Jupiter customers, but those searching for a new policy will not be able to enroll with Jupiter.
Based in Nashville, Tennessee, Jupiter Auto Insurance is a small car insurance carrier that specializes in providing coverage to non-standard consumers. Non-standard drivers are those considered high-risk by major insurance providers due to low credit scores, a history of auto insurance claims, or one of many other factors.
Jupiter provides coverage in Alabama, Arkansas, Georgia, Illinois, Indiana, Oklahoma, Tennessee and Texas. Check out the rest of our Jupiter Auto Insurance review to find out more information on the company's coverage types, discounts, and overall customer satisfaction.
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Best for non-standard customers
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Scarce information online
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Not available in all states
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Not rated by reputable third-party organizations
Is Jupiter a good insurance company?
The majority of The Zebra's review incorporates how well Jupiter scores in terms of customer service. In order to determine that we looked at the following third-party ratings.
Trustpilot Reviews: 4.2/5
- Jupiter earned 4.2/5 stars from Trustpilot[1]
BBB Customer Reviews: 1/5
- Jupiter has a 1/5 rating from Better Business Bureau customers[2]
Complaint Index: NR (Not Rated)
- The National Association of Insurance Commissioners (NAIC) has not yet rated Jupiter[3]
The Zebra Customer Satisfaction Survey
In addition to third-party ratings, we like to incorporate the results from our own consumer survey where we ranked which insurance companies are the best based on feedback from real customers. However, we did not collect a sufficient amount of data on Jupiter for it to be included.
How much does Jupiter insurance cost?
Information on Jupiter's average premiums is limited, which makes it hard to provide an accurate review and calculate a fair rating.
It's important to remember that several personal factors are considered when policies are written, and premiums will vary based on things like age, driving history, geographic location and vehicle type. It's worth getting a quote on auto insurance in your area to see if Jupiter can offer coverage within your budget.
Discounts offered
While discounts can vary from one state to the next, Jupiter insurance policyholders can save on their coverage through the following discounts:
- College graduate: Those with a higher-level degree can save money.
- Multi-car: Save by insuring more than one vehicle on your policy.
- Safe driver: Safe drivers often see much lower rates than those with lots of previous accidents.
- Multi-driver: Having multiple drivers on your policy can lead to savings.
- Pay your policy in full: You can save money by paying your full premium upfront.
- Automatic payment: Setting up payments to come out automatically can also lead to a discount.
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What types of coverage does Jupiter offer?
The primary function of Jupiter Insurance is to provide liability coverage meeting the minimum amounts required by each state in order to drive legally. Liability covers bodily injury and property damage that you cause to others but does not cover your own injuries or damages to your vehicle. Jupiter Insurance can help you obtain your state's minimum coverage but also allows you to increase these limits to provide more coverage.
Jupiter also offers many of the typical car insurance coverage types you might expect from an auto insurance carrier. These include collision, comprehensive coverage, and what the company refers to as “personal injury insurance,” which corresponds to personal injury protection (PIP) — though this coverage may not be available in all states.
The company also offers the following coverage options:
- Uninsured/underinsured motorist coverage: The company lists uninsured/underinsured motorist coverage as policy options, which can help if you find yourself in an accident with a driver who doesn’t have sufficient levels of insurance or is uninsured.
- SR-22: Jupiter can also help customers in need of an SR-22 certificate. The need for an SR-22 is most often the result of a driving infraction such as a DUI or driving without proof of insurance.
Additional lines of insurance
While Jupiter lists a number of insurance coverages on their website, they do not appear to actually provide the policies. The company partners with various insurance providers to furnish other insurance policies, including:
Jupiter insurance review: Summary
If you are looking for affordable insurance coverage, Jupiter Auto Insurance could be a reasonable option. However, the company’s lack of ratings from all of the major rating services could give pause to some potential customers, as it can be hard to find reliable information about the provider's financial strength and ability to pay out claims. Furthermore, a cursory glance at customer reviews on sites like the Better Business Bureau shows wildly differing levels of customer satisfaction, leaning toward the negative.
Methodology — how The Zebra reviews insurance companies
The team of insurance experts at The Zebra considers the company's standing in five main categories to come up with an overall rating. These metrics are weighted according to importance and are detailed below:
- Price (20%): Using the base profile detailed below, we compared the company's average rate with the national average. If it surpassed this average, we gave a lower rating; if it fell below, we awarded a higher rating.
- Coverage (20%): The highest-scoring companies offer a variety of coverage options, including bundling options, roadside assistance, telematics, beyond-basic coverage levels, and a variety of other coverage types.
- Customer service (30%): We averaged ratings from JD Power, the NAIC complaint index to come up with a rating for the company's customer service. In instances when a company is not rated, we may use alternative rating agencies such as the Better Business Bureau and Trust Pilot.
- Financial strength (10%): We use AM Best to determine a company's financial standing. In some cases when a company is not rated by AM Best, we may use an alternative measure such as Demotech.
- The Zebra's Customer Satisfaction Survey (20%): The Zebra conducts an annual survey measuring customer satisfaction for many of the top insurance companies with the goal of ranking both the best auto insurance companies and best home insurance companies. Read more below.
For our auto insurance review, we analyzed more than 83 million insurance rates spanning every U.S. ZIP code using a sample user profile: a 30-year-old single male driver with a Honda Accord, good credit and full coverage at these levels:
- $50,000 per person/$100,000 per incident for bodily injury liability
- $50,000 per incident for property damage liability
- $500 deductibles for collision and comprehensive coverage
For our home insurance review, rates are based on a sample user profile: a 45-year-old married homeowner living in a 2,500-square-foot single-story home built in 2011 with these coverage levels:
- $200,000 for the dwelling
- $20,000 for other structures
- $100,000 for personal property
- $100,000 for personal liability
- $1,000 deductible
These sample premiums are dynamic and automatically refresh whenever the newest data is made available.
To generate pricing for particular rating factors, we adjusted this profile based on common pricing factors used by major car insurance companies. These factors include credit score, coverage level and others.
For The Zebra's Customer Satisfaction Survey, findings are based on an online quantitative survey of 4,134 current U.S. auto and home insurance customers, with Census-balanced sampling by age, gender and region. Categories with n=<20 responses are considered insufficient sample size and are not reported. This survey was developed by The Zebra and executed by independent research firm Maru/Blue in 2023.
Jupiter insurance: Frequently asked questions
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About The Zebra
The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.
- The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
- The Zebra’s insurance editorial content is not subject to review or alteration by insurance companies or partners.
- The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
- The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.