AAA vs Travelers: Which is Better for You?
Read on to see which company is best for you.
AAA or Travelers: Which company is best for you?
Among the largest insurance companies in the country, both AAA and Travelers offer car and home insurance. But depending on who you are as a driver or homeowner, one insurer may be the better choice than the other. Dive into our comparison to see which company comes out on top.
AAA car insurance
Perhaps best known for its roadside assistance programs, AAA also offers auto insurance to its members. In most cases, coverage is not provided by AAA themselves, but through partner companies. AAA simply acts as an intermediary, meaning that coverage options and experiences can be vastly different based on location.
Travelers car insurance
Among the oldest insurers in the United States, Travelers remains a popular insurance carrier that provides a number of bundling options. Available coverage types are similar to those offered by most other major insurance companies, and they offer a wide variety of discount options. However, Travelers receives scores less well than competitors regarding overall customer satisfaction.
AAA vs. Travelers: car insurance rate comparison
Choosing an auto insurance company can be tricky: rates may vary based on your location, vehicle, and driving record, and some companies offer more perks and benefits than others. AAA and Travelers are two of the top insurers, providing high-quality insurance policies across large portions of the US.
To simplify the process of comparing insurance companies, we've gathered average rates from Travelers and AAA. These take into consideration a variety of rating factors, including credit history, driving record and age. Examine these figures and find the right policy for you.
The insurer with the cheapest rates is Travelers at $115 per month — more affordable than AAA's average of $151 a month.
AAA vs. Travelers: pricing by credit score
If you have very poor credit, Travelers could be the best option for you. In fact, we found that Travelers was typically much cheaper than AAA for drivers at every credit level. View average insurance rates by credit level for Travelers and AAA below.
RATES BY CREDIT LEVEL: TRAVELERS VS. AAA
|Credit level||AAA avg. annual premium||Travelers avg. annual premium|
|Very Poor (300-579)||$6,569||$3,224|
|Very Good (740-799)||$3,004||$1,182|
Auto insurance data methodology
The auto insurance rates published in this guide are based on the results of The Zebra's State of Insurance car insurance pricing analysis. This analysis of more than 83 million insurance rates spans every U.S. ZIP code, using a sample user profile: a 30-year-old single male driver with a Honda Accord, good credit and full coverage at these levels:
- $50,000 per person/$100,000 per incident for bodily injury liability
- $50,000 per incident for property damage liability
- $500 deductibles for collision and comprehensive coverage
To generate pricing for particular rating factors, we adjusted the driving profile based on common pricing factors used by major car insurance companies. These factors include credit score, coverage level, driving record and others.
In some instances, average rates from Liberty Mutual were derived from internally sourced sales data.
AAA vs. Travelers: rates for high-risk drivers
If you've got a speeding ticket or DUI/DWI in your driving record, Travelers could be a better choice than AAA. Each auto insurance company prices policies differently after a violation, so don't be afraid to shop around to figure out which insurer suits you.
RATES BY CITATION: TRAVELERS VS. AAA
|Citation||AAA avg. annual premium||Travelers avg. annual premium|
|At-fault accident (damage < $1,000)||$4,078||N/A|
|At-fault accident (damage > $1,000)||$4,002||N/A|
AAA vs. Travelers: rates by age
Auto insurance companies rely on a driver's age to indicate risk, pricing premiums accordingly. An auto insurance policy is commonly more expensive for teen drivers — due to their inexperience — and most affordable for middle-aged and older drivers. Because every car insurance company rates ages differently, it's wise to compare rates and find great coverage.
For drivers in every age group — including teen drivers — Travelers was significantly more affordable than AAA.
RATES BY AGE: TRAVELERS VS. AAA
|Age tier||AAA avg. annual premium||Travelers avg. annual premium|
Aside from finances, AAA and Travelers each carry pros and cons, including their customer satisfaction ratings, discount programs, add-ons and financial stability. Be sure to get quotes and compare rates before purchasing a policy.
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Ratings comparison: AAA vs. Travelers
Being among the largest insurance companies in the country, AAA and Travelers have third-party ratings going back decades. We've put together a list of some of the most recent ratings to help you determine each company's customer satisfaction level, complaint ratio and fiscal security scores.
|Financial strength (A.M. Best)||Superior||Superior|
|JD Power (claims satisfaction)||Below average||Average|
|JD Power (customer satisfaction)||Average||Below average|
|The Zebra's editorial review score||3/5||4/5|
|The Zebra's Customer Satisfaction Survey||4.2/5||4.3/5|
The Zebra's Customer Satisfaction Survey
The Zebra conducted its own survey to discover how customers view insurance companies based on a number of factors. Below you'll find how both companies performed.
Among the carriers on our survey, AAA ranked 13th (out of 15) with a score of 4.2. In general, the company placed near the bottom in almost every category.
- Younger respondents had a more favorable view than older drivers
- Best scores came in the Trust category
Travelers auto insurance came in sixth place overall (out of 15 carriers) with a score of 4.3. The company scored well in most categories. See highlights below.
- Scored well in Online Satisfaction (4.4)
- In the top five for Claims and Customer Service Satisfaction
The Zebra Customer Satisfaction Survey methodology
Findings are based on an online quantitative survey of 4,794 current U.S. auto and home insurance customers, with Census-balanced sampling by age, gender and region. Categories with n=<20 responses are considered insufficient sample size and are not reported. This survey was developed by The Zebra and executed by independent research firm Maru/Blue in 2023.
AAA vs. Travelers: discount comparison
Below you can see a head-to-head rundown of discount options for auto insurance.
|Anti-lock brake system|
|Student away at school||✓||✓|
|Affinity membership alum||✓||✓|
|Pay in full||✓||✓|
|eSign or ePay|
Due to AAA's partnerships with other car insurance companies to provide policies, some of these discount options may not be available in some locations. Always ask about what discounts you are eligible for when shopping for your policy.
Telematics options: AAA vs. Travelers
Both AAA and Travelers offer telematics programs, which determine your car insurance premium based on how you drive. This data is usually collected via an app or plug-in device. Find out more about each company's telematics options below.
Depending on the state in which they reside, some customers may be able to sign up for OnBoard, AAA's telematics option. The company boasts savings of 15% at sign-up, with total savings of up to 30% possible for eligible drivers. However, there is no separate app at the time of writing, meaning that all participants must download the AAA mobile app.
Travelers IntelliDrive offers drivers the chance to save up to 20%. Participating policyholders must download a mobile app that tracks your driving habits for 90 days, after which time you might see savings. Bear in mind that this program is not available in all states.
Roadside assistance: AAA vs. Travelers
Below you'll find a breakdown of the different types of roadside assistance available from each company.
Perhaps no other company is more closely associated with roadside assistance than AAA. For that reason, it's no surprise that the company has an expansive selection of options available to both members and policyholders. Below is a list of options available:
- Fuel delivery
- Vehicle lockout
- flat tire service
- Stuck vehicle services
AAA offers different levels of membership that apply to roadside assistance. Those in higher tiers are often reimbursed for larger amounts or eligible for towing for longer distances. The highest tier even offers trip interruption coverage.
Travelers offers two tiers of Roadside assistance, both available 24-hours a day. Have a look at how each package compares below:
|Plan features||Basic plan||Premier Roadside Assistance|
Yes (up to 15 miles)
|Yes (up to 100 miles)|
|Flat tire change||
|Trip interruption coverage*||
|Personal property coverage**||
*Covers up to $200 per day, up to a maximum of $600
** Provides $500 of coverage for personal property damaged or stolen
AAA vs. Travelers: home insurance
While both companies have a sizable presence in the auto insurance industry, Travelers is more popular for homeowners coverage than AAA. See our comparison to find out which company might be the best fit for your home insurance needs.
AAA homeowners insurance review
As with AAA's car insurance offering, the company partners with a number of affiliated insurers to provide homeowners coverage. These companies include CSAA and Auto Club Indemnity Company. Ratings of AAA's home insurance offering are a composite of these companies in an effort to give a broad idea of what customers can expect.
- The Zebra Customer Satisfaction Survey — 4.2/5: AAA ranked 14th in the overall homeowners carrier category of The Zebra Customer Satisfaction Survey.
- Customer Service (J.D. Power) — Below Average: The average J.D. Power ranking of CSAA and Auto Club of Southern California Insurance group comes in just shy of the average for customer satisfaction.
- Financial Strength (AM Best) — Excellent: With a financial rating of “excellent,” you can rest assured AAA will be able to handle your claims.
- Claims Satisfaction (NAIC) — Fewer complaints than average: The average number of complaints across different branches of AAA homeowners insurance companies is fewer than average.
Travelers homeowners review
Travelers has a large footprint in the home insurance space. The company has a variety of coverage options, discounts and reasonable rates overall. However, the company's homeowners offering didn't do quite as well in The Zebra Customers Satisfaction Survey. Find out more about the company and its ratings below.
- The Zebra Customer Satisfaction Survey — 4.3/5: Travelers received a 4.3 out of 5 in The Zebra's survey of customer satisfaction, 14th out of 15 companies.
- Claims satisfaction (J.D. Power Rating) — Average: In J.D. Power's most recent property claims satisfaction report, Travelers came in just below the industry average.
- Customer satisfaction (J.D. Power Rating) — Below average: Travelers fell below the industry average in J.D. Power's customer satisfaction study.
- Financial strength — Excellent: According to AM Best, Travelers has strong financials and will be able to handle your claims.
- NAIC Rating — Good: Fewer complaints were logged by the NAIC in regards to Travelers' homeowners insurance, falling just below the national complaint index.
AAA vs. Travelers: home insurance rate comparison
The average annual home insurance rate for AAA is $1,212, while Travelers comes in higher at about $1,500. Travelers and AAA both differ in their underwriting methods, so it's important to remember that your quotes may not match these exactly when you are searching for home coverage.
Similar to car insurance, homeowners insurance prices can vary based on certain personal and location factors. Companies use not only your insurance history when putting together your quotes, but also historical data for the neighborhood, including crime rates, location to fire fighting services, and the likelihood of natural disasters.
The insurer with the cheapest home insurance rates is AAA at around $101 per month, somewhat cheaper than Traveler's average of $125 per month.
Homeowners insurance data methodology
The homeowners insurance rates published in this guide are based on The Zebra's analysis of the cost of home insurance in every U.S. ZIP code. These rates are based on a sample user profile: a 45-year-old married homeowner living in a 2,500-square-foot single-story home built in 2011 with these coverage levels:
- $200,000 for the dwelling
- $20,000 for other structures
- $100,000 for personal property
- $100,000 for personal liability
- $1,000 deductible
To generate pricing for particular rating factors, we adjusted the homeowner profile based on common pricing factors used by major home insurance companies. These factors include location, coverage limits, claims record and others.
AAA vs. Travelers: homeowners discount comparison
Both AAA and Travelers provide discounts to homeowners who meet certain criteria. While these discounts are not as plentiful as many competitor companies, they may still help customers find significant savings.
|Recent home buyer||✓|
|Newer/more durable roof||✓|
|Protective devices (smoke/burglar alarms, etc.)||✓||✓|
|Paid in full|
Other insurance products and bundling options
Both AAA and Travelers have many insurance products available. Many of these can be bundled together for additional savings. See how the product offerings from AAA and Travelers compare below.
|Travel trailer insurance||✓|
|Mobile home insurance|
|Offroad vehicles and ATVs||✓||✓|
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About The Zebra
The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.
- The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
- The Zebra’s insurance editorial content is not subject to review or alteration by insurance companies or partners.
- The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
- The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.