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Alejandro Rojas

Customer Service Escalations Specialist

Alejandro joined The Zebra in 2019 with over a decade of insurance experience. He began his career as a bilingual sales agent at Progressive Insurance. At The Zebra, he initially focused on selling auto and property insurance.

Currently, Alejandro serves as a Customer Service Escalations Specialist. In this role, he handles resolving Department of Insurance and Better Business Bureau complaints, conducting claims investigations, and analyzing trends. His work provides critical insights to the management team to help drive continuous improvement in customer service.

Expertise

  • Auto insurance
  • Property insurance
  • Department of Insurance complaints center
  • Better Business Bureau complaints center
  • Claims investigations

Education

  • BA, Marketing — University Of Texas Rio Grande Valley

Credentials

  • Licensed Insurance Agent — Property and Casualty

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Pekin Insurance Review

Explore our review of Pekin's auto insurance and home insurance, including details on coverage options, available discounts, average rates and more.