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Erica Alderete

Customer Service Manager

Erica began at The Zebra in 2020 as a Licensed Service Agent, bringing six years of insurance experience from her career at Progressive where she specialized in auto and renters products. In her first role at The Zebra, she focused on servicing policies and identifying sales opportunities by helping customers re-shop and bundle.

In July 2021, Erica became The Zebra's first Customer Service Supervisor, and shortly after advanced to her current role of Customer Service Manager, where she oversees the entire service team. Erica plays a key role in The Zebra's retention efforts as well as manages escalations.

Expertise

  • Homeowners insurance
  • Auto insurance
  • Renters insurance
  • Insurance bundling
  • Policy retention

Credentials

  • Licensed Insurance Agent — Property and Casualty
  • 10+ years in the insurance industry

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Pekin Insurance Review

Explore our review of Pekin's auto insurance and home insurance, including details on coverage options, available discounts, average rates and more.