Katie Gold

Katie has worked in the insurance industry for more than 17 years. She started her career in claims with Allstate Insurance, but with a background in sales, quickly moved to the agency side. Katie then spent over nine years with Farm Bureau Financial Services in a variety of roles, including call center management, sales and marketing coach, agency manager and agency owner.

Katie is currently helping lead The Zebra across agency operations, sales, service, and digital, with a focus on building and scaling the company’s customer-facing teams.

Katie champions The Zebra’s ‘striped-glove service’ philosophy as the company brings in new clients and works to retain its existing book of business. Katie always looks for ways to improve the customer experience and strengthen The Zebra’s insurance advisor model. Katie’s strengths lie in identifying talent and helping employees realize their full potential. She is, by nature, a problem solver, and she enjoys de-escalating concerns and finding solutions.

Katie has shared her industry insights as a speaker at ITC Vegas, as well as on the Insurance After Dark podcast.