Ask an Agent
Have a question? We're here to help.
Ask an agent for free
Question

Should I work things out with the at fault driver instead of going through insurance?

I was hit by a car while riding my ebike a few weeks ago. My mother bought the bike online for me from the manufacturer. I hadn't registered the bike yet, and hence had not activated the warranty on it. I was headed home after delivering for Uber Eats with the bike all day, which is my only income source right now. I have no other vehicle.

The driver assured me at the scene that he intended to buy me a new one. I felt bad for him and made sure he understood how expensive it was. He gave me a ride home, we traded phone numbers and shook hands. His passengers were the only witnesses. The bike is trashed but doesn't appear to be totalled, but no repair person has looked at it yet. I've got some minor injuries. Basically I'd like to get back on the road, and while i'd happily take a brand new bike and some compensation for the lost income, I don't think i have the stomach to demand that if we keep it between us. What should I do?

Feb 15, 2023 Minneapolis, MN

Answer
Author profile picture
Kristine Lee
Insurance Data Insights Analyst

Kristine joined The Zebra in 2019 as an in-house content researcher and writer, with a property and casualty insurance license. Before joining The Ze…

Credentials
  • Licensed Insurance Agent — Property and Casualty
  • 6+ years of Experience in the Insurance Industry

We are sorry to hear that you were involved in an accident. If you and the at fault driver have agreed to have them pay for the damages out of pocket, that is within your rights. However, if you're going that route it is wise to photograph all damages, keep a paper trail of your correspondence, see a doctor and make sure your injuries are as minor as you think and overall get everything in writing. It's also a good idea to get multiple repair quotes for the damages to your bike. 

 

You shouldn't feel bad asking for compensation for both fixing (or replacing) your bike and treating your injuries. If at any point you feel as if they will not cover the damages or if you just feel more comfortable going through official channels, you can contact their insurance carrier to file a claim. But you will need to have as much documentation in place as possible. An adjuster would be assigned to the case and would let you know what the next steps would be. Hopefully this helps and if you have any other questions, please let us know.

Ask an Agent
Have a question? We're here to help.
Ask an agent for free

Insurance is complicated, but it doesn't have to be.

The Zebra searches all of the top insurance companies, in one place, so you can compare the cost and coverage you need to protect your car, home and other property.

Step 1: Tell us a little about yourself

Choose an insurance product and enter your zip code to get started.

Step 2: Sip your coffee while we find the best quotes

Enter the necessary information and then sit back while we find quotes from 100 top insurance carriers.

Step 3: Compare your quotes

Compare quotes side-by-side to find the right match for you, whether it's home, auto, or more.

Step 4: Let our agents do the hard work for you

Once you pick your policy, our agents are here to get you over the finish line. Then just relax and enjoy your savings.

Compare auto insurance rates and save up to $670 per year!

Pin
Shield checkmark No junk mail. No spam calls. Free quotes.

Related Questions

Other people are also asking...

What is the statute of limitations for filing a GEICO claim?

Because of this, I recommend getting an estimate for the repairs prior to filing a claim. If the value of the repairs is less than the rate increase you would receive plus your deductible (so, $2,080 + $500 to $1,000), I recommend repairing the vehicle yourself. check our handy claims calculator to…
Aug 8, 2025 Barre, VT

Whose insurance is liable if my car was broken into at a tow yard?

If your personal items were stolen then you'd have to claim that on your home or renters insurance policy. If you're trying to hold the tow company liable for the loss of your items, you may have to hire an attorney. I would recommend contacting your auto company first and then your renters or home…
Aug 13, 2024 Topeka, KS

How does Acuity handle hail surge?

Acuity actually handles major hailstorms better than some companies because they quickly bring in catastrophe response adjusters and team up with local repair shops to fast-track estimates. You’ll still wait longer than usual after a major storm (realistically, 7–14 days for inspections in busy are…
Mar 18, 2026 Council Bluffs, IA

Will GEICO increase my rates if I file a windshield claim?

Filing a windshield claim with GEICO usually won’t cause your car insurance rates to go up. These repairs fall under comprehensive coverage and are often treated as “no-fault,” meaning they don’t count against you like an at-fault accident might. Small chip repairs are sometimes even free with no d…
Sep 10, 2025 Charlotte, NC