Ask an Agent
Have a question? We're here to help.
Ask an agent for free
Question

How do I dispute a homeowners insurance claim?

I believe that there was a bogus claim made on my insurance. I went to make a claim for water damage, but the insurance company does not want to cover it. They say that a claim had been made, but I never did this or received payment. What steps can I take to fix this?

Apr 20, 2023 Oklahoma City, OK

Answer
Author profile picture
Ross Martin
Insurance Writer

Ross joined The Zebra as a writer and researcher in 2019. He specialized in writing insurance content to help shoppers make informed decisions.

Ross h…

Credentials
  • 5+ years in the Insurance Industry

Sorry to hear about your recent troubles. Unfortunately, to dispute a homeowners claim such as this, the best way forward is to seek legal advice. Furthermore, you will need to contact LexisNexis, the company that provides the CLUE report (also known as your claims history report). This will help you find out as much as possible about the claim in question. It's worth noting that some homeowners policies offer identity theft protection, which could come in handy in this case.

Good luck and don't hesitate to ask if you have any questions.

Ask an Agent
Have a question? We're here to help.
Ask an agent for free

Insurance is complicated, but it doesn't have to be.

The Zebra searches all of the top insurance companies, in one place, so you can compare the cost and coverage you need to protect your car, home and other property.

Step 1: Tell us a little about yourself

Choose an insurance product and enter your zip code to get started.

Step 2: Sip your coffee while we find the best quotes

Enter the necessary information and then sit back while we find quotes from 100 top insurance carriers.

Step 3: Compare your quotes

Compare quotes side-by-side to find the right match for you, whether it's home, auto, or more.

Step 4: Let our agents do the hard work for you

Once you pick your policy, our agents are here to get you over the finish line. Then just relax and enjoy your savings.

Compare homeowners insurance rates today!

Pin
Shield checkmark No junk mail. No spam calls. Free quotes.

Related Questions

Other people are also asking...

My claim went smoothly, but does everybody's?

Although your friend had a negative experience with The Hartford, don’t feel too bad about the recommendation. Situations like that happen more often than people realize.Even with the same insurer, two homeowners can have very different claims experiences, and the outcome often depends on the detai…
Mar 10, 2026 Fort Wayne, IN

Is it worth filing an insurance claim for small roof damage?

With Penn National, like most insurers, it’s worth pausing before filing a claim for smaller roof repairs, especially if you’re not sure the damage is serious enough to justify it. A good place to start is your deductible. If the repair cost is close to or below that amount, insurance may not pay m…
Mar 26, 2026 York, PA

Is my workshop covered under the house insurance?

With Alfa homeowners insurance, buildings like a detached garage or backyard workshop are usually covered, but not in exactly the same way as your house.Most homeowners policies include coverage for other structures. That means buildings on your property that are not attached to your home, like a d…
Mar 24, 2026 Brimingham, AL

Does insurance cover water damage from a leaking shower?

Most homeowners policies cover water damage unless that coverage is specifically excluded. Look at your policy to see what coverages are included. If water damage is covered on your policy, it's impoirtant to also understand the limits (the maximum amount your insurance comapny will pay for these d…
Aug 13, 2024 Beaverton, OR