I was two months late on my car payment due to surgery. The bank sent the repo guy who tried to tow my car but it slipped and was damaged. The bank refused any responsibility. They also refuse to give me the repo company contacts. Now my insurance wants to pay out but someone has to be held responsible for the damage.
I'm sorry for the difficult situation. If the towing company damaged your vehicle, then they would be responsible for paying for the damage. Because your bank is being difficult, I recommend contacting your insurance provider. They might have resources to track down the towing company to get the necessary information. Outside of that, you might want to contact a lawyer. However, I would recommend holding off on this until you speak with your insurance company.
If you have any further questions, don't hesitate to ask.