Ask an Agent
Have a question? We're here to help.
Ask an agent for free
Question

My insurance company has been insuring the wrong car for 3 years

My insurance company has been insuring the wrong car, I have been paying insurance for my old car which I haven't owned now for 3 yrs. Am I entitled to my money back, as my policy should be for my new car, which they were informed of. I have letters stating they have changed this but 3 years later and it's still my old car policy but more expensive. What are my rights?

Aug 13, 2024 Arlington, VA

Answer
Author profile picture

Ava Lynch

Director of Insurance Content

Ava joined The Zebra in 2016 as a licensed insurance agent and writer. She now serves as director of insurance content, leading coverage strategy and…

Credentials
  • 9+ years of Experience in the Insurance Industry

If you have proof that the car was supposed to be changed three years ago, you should be able to get some kind of compensation. Ultimately, it is up to the insurance company on how they handle billing and policy disputes. You will need to contact your insurance company directly for your policy specific information. If you do not agree with what they say you can always seek legal advice. Good luck and if you have any questions, don't hesitate to ask.

Ask an Agent
Have a question? We're here to help.
Ask an agent for free

Insurance is complicated, but it doesn't have to be.

The Zebra searches all of the top insurance companies, in one place, so you can compare the cost and coverage you need to protect your car, home and other property.

Step 1: Tell us a little about yourself

Choose an insurance product and enter your zip code to get started.

Step 2: Sip your coffee while we find the best quotes

Enter the necessary information and then sit back while we find quotes from 100 top insurance carriers.

Step 3: Compare your quotes

Compare quotes side-by-side to find the right match for you, whether it's home, auto, or more.

Step 4: Let our agents do the hard work for you

Once you pick your policy, our agents are here to get you over the finish line. Then just relax and enjoy your savings.

Compare insurance rates today!

Pin
Shield checkmark No junk mail. No spam calls. Free quotes.

Related Questions

Other people are also asking...

What if I can't pay my insurance while furloughed?

This is a great question, whether you're a government employee or not. If the government shutdown delays your paycheck, it can be stressful to keep up with home and car insurance payments, but most insurers are prepared to help.Start by calling your insurance company as soon as possible. Many insur…
Oct 22, 2025 Arlington, VA

Can I get car insurance that only charges me when I drive?

If you rarely drive, there may be a few ways to lower your car insurance costs, but there usually is not an option that lets you pay only when you drive and nothing at all while the car is sitting.One possible fit is pay-per-mile insurance. With this type of policy, you typically pay a base rate ea…
Apr 20, 2026 Newark, Delaware

Do I have to tell my car insurance company about my lien?

You must report a lienholder to your insurerInsurance companies do not know who the lienholder is without it being explicitly provided, but many insurance agents will ask for it when they write the policy if you mention that your vehicle is financed. In general it's always recommended that you be a…
Mar 2, 2026 Buffalo, NY

If I cancel a policy less than 24 hours after starting it, will I get a refund?

The state of Florida requires that insurance companies refund at least 90% of the unearned premium paid by a customer if they receive a request to cancel. There are instances where a company may include the policy's fees within the first month so your refund can vary depending on which company you'…