Key Customer Satisfaction Survey findings — Kemper
The Zebra conducted a survey with the intention of understanding carriers from a customer's perspective. We asked how each major carrier held up in online experience, claims satisfaction, ease of use, customer service, trustworthiness and willingness to recommend.
Kemper auto insurance ranked low in almost every category for car insurance. However, they always received a star rating of 4.0 or above, indicating that while they did not stack up strongly against the other carriers listed in the survey, they maintained a star rating above 4.0 from respondents.
Kemper home also placed in the last few spots for most categories. Again, star ratings always remained above a 3.9, telling us that other carriers may have ranked higher but Kemper still provided a level of service worthy of a 4-star rating.
Findings are based on an online quantitative survey of 4,134 current U.S. auto and home insurance customers, with Census-balanced sampling by age, gender and region. Categories with n=<20 responses are considered insufficient sample size and are not reported. This survey was developed by The Zebra and executed by independent research firm Maru/Blue in 2021.