Liberty Mutual's auto insurance product is notable for the vast variety of discount opportunities and its array of coverage types that meet or exceed those offered by other major insurers. The company's primary downside is its higher-than-average number of customer complaints.
Liberty Mutual or Nationwide: Which company is best for you?
Liberty Mutual and Nationwide are two of America's most popular insurance companies. Both of the insurers provide a variety of insurance options to suit the needs of homeowners and drivers across the country. Read on for a detailed comparison of the two companies.
Liberty Mutual car insurance
Nationwide car insurance
Nationwide customers should expect affordable rates, many discount options and a wide selection of coverages available for bundling. Nationwide customers can easily combine auto insurance with homeowners, renters and life insurance policies.
Liberty Mutual vs. Nationwide: car insurance rate comparison
Choosing an auto insurance company on price alone can be difficult: rates differ based on a driver's vehicle, location, driving history and other factors, so rates are highly individualized.
The cheaper of the two auto insurance companies is Nationwide, at $90 per month, whereas Liberty Mutual's average rate is $144 per month.
Liberty Mutual vs. Nationwide: pricing by credit score
If you have low credit score, Nationwide is among the cheapest insurers. Liberty Mutual's rates are around average for drivers across each of the credit tiers, meaning even a driver with exceptional credit could save around $62 per month by opting for Nationwide. See below insurance rates by credit tier for the two companies.
RATES BY CREDIT LEVEL: NATIONWIDE VS. LIBERTY MUTUAL
|Credit level||Liberty Mutual avg. annual premium||Nationwide avg. annual premium|
|Very Poor (300-579)||$3,228||$1,593|
|Very Good (740-799)||$1,878||$1,109|
Auto insurance data methodology
The auto insurance rates published in this guide are based on the results of The Zebra's State of Insurance car insurance pricing analysis. This analysis of more than 83 million insurance rates spans every U.S. ZIP code, using a sample user profile: a 30-year-old single male driver with a Honda Accord, good credit and full coverage at these levels:
- $50,000 per person/$100,000 per incident for bodily injury liability
- $50,000 per incident for property damage liability
- $500 deductibles for collision and comprehensive coverage
To generate pricing for particular rating factors, we adjusted the driving profile based on common pricing factors used by major car insurance companies. These factors include credit score, coverage level, driving record and others.
In some instances, average rates from Liberty Mutual were derived from internally sourced sales data.
Liberty Mutual vs. Nationwide: rates for high-risk drivers
If you have a recent citation on your driving record, Nationwide may be a more affordable insurance option than Liberty Mutual. See rates by violation category below for the two companies.
RATES BY CITATION: NATIONWIDE VS. LIBERTY MUTUAL
|Citation||Liberty Mutual avg. annual premium||Nationwide avg. annual premium|
|At-fault accident (damage < $1,000)||$2,776||$1,836|
|At-fault accident (damage > $1,000)||$2,112||$1,475|
Liberty Mutual vs. Nationwide: rates by age
Car insurance companies depend on a driver's age as a measure of risk and a way to price policies. Insurance is typically pricey for young drivers and cheaper for drivers in middle age.
Budget-minded teen drivers should consider Nationwide before Liberty Mutual. Nationwide is among the cheapest choices for new drivers, while Liberty Mutual is closer to the middle of the pack.
RATES BY AGE: NATIONWIDE VS. LIBERTY MUTUAL
|Age tier||Liberty Mutual avg. annual premium||Nationwide avg. annual premium|
Aside from the head-to-head rates comparisons above, Liberty Mutual and Nationwide each come with important pros and cons worth weighing as you make your insurance decision. Before settling on an auto insurance company, get quotes and compare policy options.
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Ratings comparison: Liberty Mutual vs. Nationwide
Leading third-party information sources — along with The Zebra — have evaluated the customer service and claims satisfaction standards of Liberty Mutual and Nationwide in recent years. We've collected these ratings to provide a head-to-head comparison of the companies that goes beyond rates to reveal what dealing with the companies is like day-to-day.
|Ratings comparison||Liberty Mutual||Nationwide|
|Financial strength (A.M. Best)||Good||Superior|
|JD Power (claims satisfaction)||Average||Average|
|JD Power (customer satisfaction)||Above average||Poor|
|NAIC rating||Poor||Below Average|
|The Zebra's editorial review score||3/5||3.5/5|
|The Zebra's Customer Satisfaction Survey||4.2/5||4.3/5|
The Zebra's Customer Satisfaction Survey
The Zebra conducted an in-house survey of insurance consumers to discover how they viewed their insurance companies across a number of topics. See below how each of these companies performed.
Liberty Mutual scored near the bottom of The Zebra's survey of 15 carriers, placing 14th overall. However, with a score of 4.2, Liberty wasn't far from its nearest competitors. The company fared well in certain categories, including the below highlights.
- Scored well in Online Satisfaction (4.3)
- Older drivers rated the company higher than did their younger counterparts
Nationwide earned middling reviews from customers in most categories. Out of the 15 companies for which we gathered data, Nationwide auto insurance placed 9th overall with a score of 4.3.
- Nationwide car insurance placed 9th overall
- Millennial and Gen X respondents rated Nationwide highly for ease of interaction
- Scored poorly for claims satisfaction and online satisfaction
The Zebra Customer Satisfaction Survey methodology
Findings are based on an online quantitative survey of 4,134 current U.S. auto and home insurance customers, with Census-balanced sampling by age, gender and region. Categories with n=<20 responses are considered insufficient sample size and are not reported. This survey was developed by The Zebra and executed by independent research firm Maru/Blue in 2021.
|Discount comparison||Liberty Mutual||Nationwide|
|Anti-lock brake system||✓|
|Student away at school||✓|
|Affinity membership alum||✓||✓|
|Pay in full||✓|
|eSign or ePay||✓|
Telematics options: Liberty Mutual vs. Nationwide
Both insurers offer telematics-powered policies, providing drivers the opportunity to save through low monthly mileage or safe driving practices. See more information about each company's mobile app below.
Liberty Mutual RightTrack follows your driving habits to help determine your rates. The company claims users will save up to 30% on their premiums. At the time of writing, the app had scores of 4.5 on the Apple Store and 4.0 on Google Play.
Liberty Mutual offers another telematics option called ByMile. ByMile is designed for low-mileage drivers. Usage-based car insurance tracks the number of miles driven to tailor rates to the distance you drive. As of early 2022, the app has a 4.3 on the Apple Store and a 4.0 on Google Play.
SmartRide is Nationwide's telematics app. Nationwide's mobile application tracks customers' driving habits and provides feedback in an effort to help drivers avoid risk (and claims).
Roadside assistance: Liberty Mutual vs. Nationwide
Many insurers offer roadside assistance as an optional add-on, though it may not be built into basic coverage. See below the roadside assistance programs from Nationwide and Liberty Mutual.
Liberty Mutual offers 24-hour roadside assistance, with the below features:
- Jump starts
- Fuel delivery
- Lockout services
- Flat-tire changes
Nationwide partners with Agero to provide roadside assistance services. Drivers who add roadside assistance receive access to:
- Battery jump start
- Fuel delivery
- Flat-tire change
- Winching services
- Lock-out services
Liberty Mutual vs. Nationwide: home insurance
In addition to selling car insurance, each company offers homeowners insurance with unique coverages, customer service standards and rates. See our in-depth homeowners insurance comparison below to learn more about Liberty Mutual and Nationwide.
Liberty Mutual homeowners insurance review
Liberty Mutual maintains a variety of home insurance coverage options, including flexible add-ons and endorsements. This makes the carrier a worthwhile option for those with unique coverage needs. Liberty Mutual home insurance earns positive ratings from third-party reviewers, and the company placed eighth overall in The Zebra's Customer Satisfaction Survey for home insurance.
- The Zebra Customer Satisfaction Survey — 4.3/5: Liberty Mutual received a 4.3 out of 5 in The Zebra's survey of customer satisfaction.
- Claims satisfaction (J.D. Power Rating) — Below average: In J.D. Power's most recent property claims satisfaction report, Liberty Mutual came in below the industry average.
- Customer satisfaction (J.D. Power Rating) — Below average: Liberty Mutual fell below the industry average in J.D. Power's customer satisfaction study.
- Financial strength — Good: According to AM Best, Liberty Mutual's financial outlook was rated at an "A".
- NAIC Rating — Good: Fewer complaints were logged by the NAIC in regards to Liberty Mutual's homeowners insurance, falling just below the national complaint index.
Nationwide homeowners review
Nationwide is a popular option for homeowners insurance, due to its solid product offerings and relatively affordable rates. The company earned roughly average reviews from various third-party reviewers and consumers, placing 10th in The Zebra's Customer Satisfaction Survey.
- The Zebra Customer Satisfaction Survey — 4.3/5: Nationwide placed 10th in The Zebra's homeowners insurance customer survey.
- Claims satisfaction (J.D. Power) — Above average: J.D. Power's property claims satisfaction study for 2021 gave Nationwide an above-average score of 892 out of 1,000.
- Customer satisfaction — (J.D. Power) — Below average: Nationwide earned below-average marks in J.D. Power's study of customer satisfaction.
- Financial strength — Superior: AM Best rates Nationwide an A+.
- NAIC Rating — Above Average: Nationwide received fewer complaints than did other major homeowners insurance companies.
Liberty Mutual vs. Nationwide: home insurance rate comparison
Liberty Mutual's average homeowners insurance rates are $1,414. Nationwide's average is more affordable, at $1,236 per year.
Just like auto insurance rates, homeowners insurance prices vary by situation, so be sure to get quotes from multiple companies to compare your options comprehensively.
The cheaper of the two options is Nationwide, at $103 per month. Liberty Mutual homeowners insurance isn't too much more expensive, at an average of $117 per month.
Homeowners insurance data methodology
The homeowners insurance rates published in this guide are based on The Zebra's analysis of the cost of home insurance in every U.S. ZIP code. These rates are based on a sample user profile: a 45-year-old married homeowner living in a 2,500-square-foot single-story home built in 2011 with these coverage levels:
- $200,000 for the dwelling
- $20,000 for other structures
- $100,000 for personal property
- $100,000 for personal liability
- $1,000 deductible
To generate pricing for particular rating factors, we adjusted the homeowner profile based on common pricing factors used by major home insurance companies. These factors include location, coverage limits, claims record and others.
Liberty Mutual vs. Nationwide: homeowners discount comparison
Nationwide and Liberty Mutual both offer home insurance discounts for customers meeting certain criteria. Compare these discounts head-to-head below.
|Discount comparison||Liberty Mutual||Nationwide|
|Recent home buyer||✓||✓|
|Newer/more durable roof||✓||✓|
|Protective devices (smoke/burglar alarms, etc...)||✓||✓|
|Paid in full|
|New home construction||✓|
Other insurance products and bundling options
Liberty Mutual and Nationwide offer a variety of insurance products, along with the possibility of bundling policies for additional savings. Compare bundling and multi-line offerings from the two carriers below.
|Other products||Liberty Mutual||Nationwide|
|Travel trailer insurance||✓||✓|
|Mobile home insurance||✓|
Find the best insurance policy for your needs.
About The Zebra
The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.
The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
The Zebra’s insurance content is not subject to review or alteration by insurance companies or partners.
The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.