Safeway Insurance Review

  • With 2.1/5 stars in 2023, Safeway is a below-average insurance company.
  • Read Safeway reviews, complaints and prices before you buy.
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Beth Swanson

SEO Content Strategist

Credentials
  • Licensed Insurance Agent — Property and Casualty

Beth joined The Zebra in 2022 as an Associate Content Strategist. She is a licensed insurance agent whose goal is to make insurance content easy to r…

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Kristine Lee

Manager, Content and Data

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  • Licensed Insurance Agent — Property and Casualty

Kristine is a licensed insurance agent who joined The Zebra in 2019 as an in-house content researcher and writer. Before joining The Zebra, she was a…

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Ross Martin

Manager, Content Quality

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  • Licensed Insurance Agent (former) — Property and Casualty

Ross joined The Zebra as a writer and researcher in 2019. As a licensed insurance agent, he specializes in writing insurance content to help shoppers…

Safeway Insurance: Ratings and reviews

2.1 100% filled Star icon 100% filled Star icon 10.000000000000009% filled Star icon 0% filled Star icon 0% filled Star icon

Rating from The Zebra Question mark icon

Safeway Insurance has been offering auto insurance to consumers since 1959. It is the largest privately held, family-owned insurance company in the United States. While its stature and longevity in the business give it some clout, it's crucial for potential customers to assess whether its offerings meet their individual needs. Safeway currently operates in 11 states and does not offer insurance products other than auto coverage.

100% filled Star icon 100% filled Star icon 10.000000000000009% filled Star icon 0% filled Star icon 0% filled Star icon
2.1 stars Rating from The Zebra
Ratings based on price, customer service, coverage, and financial strength.
Get a Quote at Safeway
Pros
  • Policies available in only 11 states

  • Industry experience for over 60 years

  • Online payment ability

Cons
  • Policies available in only 11 states

  • Only offers auto insurance

  • May be more expensive than its competitors


Is Safeway a good insurance company?

The majority of The Zebra's review incorporates how well Safeway scores in terms of customer service. In order to determine that we looked at the following third-party ratings.

Customer Satisfaction: 1/5

  • Better Business Bureau rated Safeway as 1/5 in overall auto customer satisfaction[1]

Complaint Index: Above average

  • The National Association of Insurance Commissioners (NAIC) receives Above average customer complaints for Safeway[2]

Financial Strength: Excellent/Good

  • Safeway received an Excellent/Good financial strength rating from A.M. Best for its ability to pay out claims[3]

In addition to third-party ratings, we like to incorporate the results from our own consumer survey where we ranked which auto insurance companies are the best based on feedback from real customers. However, we did not collect a sufficient amount of data on Safeway for it to be included.


How much does Safeway insurance cost?

Currently, the national average for a 6 month car insurance policy is $880, whereas Safeway is about $1087 or roughly 24% more expensive than which means it isn't one of the cheapest auto insurance options available. However, depending on your individual rating factors it may still be a good option. These factors include things like your driving record, location, and vehicle type. It's recommended to gather personalized quotes for the most accurate pricing, but Safeway may be a great option.

The table below shows how Safeway auto insurance compares against other top insurers.

Average Monthly Cost by Insurance Carrier
Company Avg. Monthly Premium
USAA $114
GEICO $129
American Family $131
State Farm $131
Farmers $149
Progressive $157
Safeway $181
Allstate $201
Updated: 10/30/23.

As with most carriers, pricing for Safeway auto insurance will vary based on your age and generally will get cheaper the older you get

The table below shows Safeway's car insurance premiums for different age brackets. 

Safeway Costs by Age Group
Age Group Avg. Monthly Premium
Teens $430
20s $239
30s $177
60s $163
40s $161
50s $152
Updated: 10/30/23.

Dynamic auto insurance data methodology

Methodology: The auto insurance rates displayed above and throughout this page are dynamic, meaning the data will refresh when the most recent information is made available. Rates are based on a sample driver profile — a 30-year-old single male driver with a Honda Accord and full coverage. This profile was adjusted based on common pricing factors used by major car insurance companies, like age, coverage level, driving record and others.

Discounts offered

Safeway offers a reasonable range of auto insurance discounts including multi-car, anti-theft device, defensive driver, good student, homeowner, and pay-in-full discounts. However, the exact discounts available might differ by state and the level of savings they provide is not explicitly disclosed, making it difficult for potential customers to evaluate how much they might save compared to other insurance providers.

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What types of coverage does Safeway offer?

Safeway provides standard auto insurance coverages like liability, collision, comprehensive, uninsured/underinsured motorist, and medical payments. They also offer rental car reimbursement and roadside assistance. However, it lacks some of the more comprehensive and unique coverages provided by some larger national carriers. This might limit the attractiveness of customers seeking more tailored or expansive protection options.

Although Safeway's website isn't as robust and detailed as those of larger carriers, you can learn more about the company's auto insurance offerings here.

Locations

Safeway Insurance Company believes in personalized service with insurance coverage, and they've got 3,000 offices around the country so you can find the right agent and the right coverage for your individual needs. They only write policies in 12 states, currently, so check to see if your state is on the list:

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Georgia
  • Illinois
  • Louisiana
  • Mississippi
  • New Mexico
  • Tennessee
  • Texas

Find your closest Safeway's insurance office location here.


Safeway insurance review: Summary

Safeway Insurance offers basic auto insurance coverage and has competitive pricing, especially for drivers with less-than-perfect records. However, potential customers may want to weigh the value of its pricing against reported concerns with the claims process and lack of certain coverages. As always, consumers should seek quotes from multiple providers and carefully review policy terms before deciding.

Methodology — how The Zebra reviews insurance companies

The team of insurance experts at The Zebra considers the company's standing in five main categories to come up with an overall rating. These metrics are weighted according to importance and are detailed below:

  • Price (20%): Using the base profile detailed below, we compared the company's average rate with the national average. If it surpassed this average, we gave a lower rating; if it fell below, we awarded a higher rating.
  • Coverage (20%): The highest-scoring companies offer a variety of coverage options, including bundling options, roadside assistance, telematics, beyond-basic coverage levels, and a variety of other coverage types.
  • Customer service (30%): We averaged ratings from JD Power, the NAIC complaint index to come up with a rating for the company's customer service. In instances when a company is not rated, we may use alternative rating agencies such as the Better Business Bureau and Trust Pilot.
  • Financial strength (10%): We use AM Best to determine a company's financial standing. In some cases when a company is not rated by AM Best, we may use an alternative measure such as Demotech.
  • The Zebra's Customer Satisfaction Survey (20%): The Zebra conducts an annual survey measuring customer satisfaction for many of the top insurance companies with the goal of ranking both the best auto insurance companies and best home insurance companies. Read more below.

For our auto insurance review, we analyzed more than 83 million insurance rates spanning every U.S. ZIP code using a sample user profile: a 30-year-old single male driver with a Honda Accord, good credit and full coverage at these levels:

  • $50,000 per person/$100,000 per incident for bodily injury liability
  • $50,000 per incident for property damage liability
  • $500 deductibles for collision and comprehensive coverage

For our home insurance review, rates are based on a sample user profile: a 45-year-old married homeowner living in a 2,500-square-foot single-story home built in 2011 with these coverage levels:

  • $200,000 for the dwelling
  • $20,000 for other structures
  • $100,000 for personal property
  • $100,000 for personal liability
  • $1,000 deductible

These sample premiums are dynamic and automatically refresh whenever the newest data is made available.

To generate pricing for particular rating factors, we adjusted this profile based on common pricing factors used by major car insurance companies. These factors include credit score, coverage level and others.

For The Zebra's Customer Satisfaction Survey, findings are based on an online quantitative survey of 4,134 current U.S. auto and home insurance customers, with Census-balanced sampling by age, gender and region. Categories with n=<20 responses are considered insufficient sample size and are not reported. This survey was developed by The Zebra and executed by independent research firm Maru/Blue in 2023.


Safeway insurance: Frequently asked questions

Safety Insurance is a good choice for drivers in AL, AZ, AR, CA, CO, GA, IL, LA, MS, NM, TN, and TX, especially those with less-than-perfect records, due to its competitive pricing for basic auto insurance coverage. However, those living outside the states they serve, seeking higher levels of coverage, or prioritizing a streamlined claims process should shop elsewhere.

Safeway Insurance specializes in non-standard auto insurance, catering to drivers who might have challenges obtaining insurance elsewhere, such as those with a less-than-perfect driving record. However, they also sell traditional policies.

Safeway Insurance is available in AL, AZ, AR, CA, CO, GA, IL, LA, MS, NM, TN, and TX.

While not rated by J.D. Power for claims satisfaction, Safeway is rated highly by A.M. Best for financial strength, an indicator of a company's ability to pay out claims.

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