AAA vs. Liberty Mutual: Which company is best for you?
Both AAA and Liberty Mutual enjoy widespread brand recognition and a large share of the auto insurance market, but which one is best for you? We've compared both companies to give you an idea of what you can expect as a customer. Read on to find out more.
AAA car insurance
Perhaps best known for its roadside assistance programs, AAA also offers car insurance to its members. In most cases, coverage is not provided by AAA themselves, but through partner companies. AAA simply acts as an intermediary, meaning that coverage options and experiences can be vastly different based on location.
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Liberty Mutual car insurance
Liberty Mutual is a popular insurance carrier that provides a number of bundling options. Available coverage types are similar to those offered by most other major insurance companies, and they offer a wide variety of discount options. However, Liberty Mutual receives a higher number of customer complaints than many competitors.
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Which company comes out on top?
Liberty Mutual
While these two companies have similar strengths and weaknesses, Liberty Mutual has a more extensive list of coverage options and better customer satusfaction scores, making it our preferred choice.
AAA vs. Liberty Mutual: car insurance rate comparison
Choosing a car insurance company can be tough: companies' rates differ by driving history, age and location. AAA and Liberty Mutual are two of the most popular insurers, providing competitively priced policies in most states.
In an effort to simplify the comparison process, we've collected average rates from Liberty Mutual and AAA. These rates cover a variety of pricing components, including credit rating, driving history, and age. Take a look at these rates to help you in your search for an affordable policy. Keep in mind, however, that your rates are likely to be different than our samples.
Want to learn more? Read our full reviews of AAA and Liberty Mutual.
Liberty Mutual has AAA beat by a hair for cheapest auto insurance rates, with their average monhtly rate as $144 to AAA's $151. However, this can vary from person to person, so it's always a good idea to get quotes from many different insurers to see which policy is most affordable.
AAA vs. Liberty Mutual: pricing by credit score
If you have very poor credit, Liberty Mutual could be the way to go. On average, Liberty Mutual offers more affordable rates than AAA for drivers with credit scores of less than 580. Drivers with outstanding credit — a score of 800 or better — should consider Liberty Mutual, which typically beats AAA by $1,022 per year. View common insurance rates by credit level for Liberty Mutual and AAA below.
RATES BY CREDIT LEVEL: LIBERTY MUTUAL VS. AAA
| Credit score | AAA avg. annual premium | Liberty Mutual avg. annual premium |
| Very Poor (300-579) | $6,659 | $3,228 |
| Fair (580-669) | $4,023 | $2,276 |
| Good (670-739) | $3,723 | $2,109 |
| Very Good (740-799) | $3,004 | $1,878 |
| Exceptional (800-850) | $2,814 | $1,792 |
The Zebra’s auto insurance data methodology
The Zebra’s Dynamic Insurance Rating Tool for home and auto insurance rates utilizes the latest ZIP code-level rate filings from across the U.S., sourced from Quadrant Information Services and S&P Global. These filings, typically updated annually or biennially by insurers, are verified through Quadrant’s QA process and then integrated into The Zebra’s estimator.
The displayed rates are based on a dynamic home and auto profile designed to reflect the content of the page. This profile is tailored to match specific factors such as age, location, and coverage level, which are adjusted based on the page content to show how these variables can impact premiums.
For a comprehensive understanding, see our detailed methodology.
AAA vs. Liberty Mutual: rates for high-risk drivers
If you're dealing with an at-fault collision, speeding ticket, reckless driving citation, or DWI on your driving résumé, Liberty Mutual could be a better choice than AAA. Each insurer has different post-violation pricing structures, so it's worth comparing quotes to understand which insurer suits you.
RATES BY CITATION: LIBERTY MUTUAL VS. AAA
| Violation | AAA avg. annual premium | Liberty Mutual avg. annual premium |
| At-fault accident (damage < $1,000) | $4,078 | $2,776 |
| At-fault accident (damage > $1,000) | $4,002 | $2,112 |
| DUI/DWI | $5,530 | $4,182 |
| Reckless driving | $5,530 | $3,459 |
| Speeding ticket | $4,078 | $2,068 |
AAA vs. Liberty Mutual: rates by age
Insurance companies use a driver's age as an estimator of risk, pricing premiums accordingly. An auto insurance policy is usually priciest for teen drivers — due to their increased odds of being involved in an accident — and more affordable for older drivers. Because every car insurance company prices age brackets differently, it's worth doing some comparison shopping.
As a general rule, teen drivers should choose Liberty Mutual: Liberty Mutual offers average yearly savings of $3,697, compared to AAA.
RATES BY AGE: LIBERTY MUTUAL VS. AAA
| Age tier | AAA avg. annual premium | Liberty Mutual avg. annual premium |
| Teens | $10,256 | $6,559 |
| 20s | $4,644 | $2,686 |
| 30s | $3,248 | $2,686 |
| 40s | $3,195 | $1,926 |
| 50s | $3,083 | $1,793 |
| 60s | $2,887 | $1,746 |
Costs aside, AAA and Liberty Mutual both have pros and cons, including discount programs, customer satisfaction ratings, policy add-ons and financial stability. Be sure to get quotes and compare rates before making a decision.
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Ratings comparison: AAA vs. Liberty Mutual
When looking for a new auto policy, prices aren't the only thing to compare. Good scores from customers and third-party rating agencies can help you find an insurance company that provides good rates and great customer service. To help, we've found a variety of ratings for both AAA and Liberty Mutual to help you determine each company's customer satisfaction level, number of complaints and fiscal security outlook.
| Ratings comparison | AAA | Liberty Mutual |
|---|---|---|
| Financial strength (A.M. Best) | Superior | Good |
| JD Power (claims satisfaction) | Below average | Average |
| JD Power (customer satisfaction) | Average | Above average |
| NAIC rating | Poor | Poor |
| The Zebra's editorial review score | 3/5 | 3/5 |
| The Zebra's Customer Satisfaction Survey | 4.6/5 | 4.2/5 |
Which company scores best?
Liberty Mutual
While this is a close call, Liberty Mutual etches out a victory here for their positive scores from JD Power and solid financial strength. While both compnies seem to recieve higher than the average number of complaints according to the NAIC, AAA's below average claims satisfaction score brought it to second place.
The Zebra's Customer Satisfaction Survey
The Zebra conducted a survey to get a sense of which major car insurance providers are viewed by their customers. Find a rundown of the results below.
Among the carriers on our survey, AAA ranked 13th (out of 15) with a score of 4.2. In general, the company placed near the bottom in almost every category.
- Younger respondents had a more favorable view than older drivers
- Best scores came in the trust category
Liberty Mutual came in near the bottom of our survey of fifteen carriers, placing at number fourteen. However, with a score of 4.2, Liberty wasn't far from its nearest competitors and placed better in some categories. Below are some highlights.
- Scored well in Online Satisfaction (4.3)
- Older drivers rated the company higher
The Zebra Customer Satisfaction Survey methodology
Methodology:
These results are based on a survey of 2,722 U.S. insurance policyholders assessing satisfaction with their car and homeowners insurance providers. The survey was conducted using Survey Monkey and designed by our in-house team. It aimed to collect detailed insights from a census-balanced sample reflecting age, gender, and region.
Questionnaire
The questionnaire included demographic questions about age and gender identification and detailed inquiries into insurance experiences. Key topics:
- Duration with insurance provider and coverage specifics, including teen drivers.
- Claim filing experiences and satisfaction with claims handling.
- Customer service interactions, trust in providers, and likelihood of recommending their insurance.
- Use and satisfaction with digital tools and usage-based insurance programs.
Respondents rated their satisfaction on a Likert scale from 1 to 10 and provided qualitative feedback.
Data Analysis
Data were analyzed focusing on descriptive and inferential statistics to identify satisfaction trends and demographic impacts. Data cleaning and weighting were applied to ensure accuracy, alongside strict confidentiality protocols to protect data security.
AAA vs. Liberty Mutual: discount comparison
Car insurance discounts can help you save big on your insurance premiums. Take a look at how discounts from AAA and Liberty Mutual stack up below.
In addition to the discounts above, Liberty Mutual offers a number of money-saving discounts based on your method of payment. Due to AAA's partnerships with other car insurance companies to provide policies, some of these discount options may not be available in some locations. If unsure, ask a representative about which discounts for which you may qualify.
Telematics options: AAA vs. Liberty Mutual
AAA and Liberty Mutual both offer telematics car insurance programs that can be beneficial to certain types of drivers. Have a look at the comparison below to see if one stands out as a better option for your insurance needs.
Depending on the state in which they reside, some customers may be able to sign up for OnBoard, AAA's telematics option. The company boasts savings of 15% at sign-up, with total savings of up to 30% possible for eligible drivers. However, there is no separate app at the time of writing, meaning that all participants must download the AAA mobile app.
Liberty Mutual's telematics offering, RightTrack, follows your driving habits to help determine your rates. The company claims users can save as much as 30% off their rate. The app enjoys a score of 4.5 on the Apple Store and a score of 4.0 on Google Play.
Liberty Mutual ByMile is another app offering from the company that is aimed at low-mileage drivers. Sometimes called pay-per-mile — or usage-based — insurance, this program tracks the number of miles driven and customizes rates based on how much you drive. The app currently receives a 4.3 on the Apple Store and a 4.0 on Google Play.
Zebra tip: Explore Liberty Mutual for telematics offerings
Liberty Mutual has more telematics plans overall, so drviers can choose between a telematics and usage-based program depending on which better suits their unique needs.
Roadside assistance: AAA vs. Liberty Mutual
No one wants to be caught on the side of the road after a breakdown. Check out the different roadside assistance packages offered by both AAA and Liberty Mutual below.
AAA
Perhaps no other company is more closely associated with roadside assistance than AAA. For that reason, it's no surprise that the company has an expansive selection of options available to both members and policyholders. Below is a list of options available:
- Jumpstarts
- Towing
- Fuel delivery
- Vehicle lockout
- flat tire service
- Stuck vehicle services
AAA offers different levels of membership that apply to roadside assistance. Those in higher tiers are often reimbursed for larger amounts or eligible for towing for longer distances. The highest tier even offers trip interruption coverage.
Liberty Mutual
Liberty Mutual offers 24-hour roadside assistance featuring the following:
- Towing
- Jump starts
- Fuel delivery
- Lockout services
- Flat-tire changes
AAA vs. Liberty Mutual: home insurance
While both companies are major providers of auto insurance, the same goes for home insurance. Both companies can offer a variety of coverage types with plentiful add-ons that many homeowners could find satisfying. Read more about each company's home insurance offerings in our comparison below.
AAA homeowners insurance review
As with AAA's car insurance offering, the company partners with a number of affiliated insurers to provide homeowners coverage. These companies include CSAA and Auto Club Indemnity Company. Ratings of AAA's home insurance offering are a composite of these companies in an effort to give a broad idea of what customers can expect.
- The Zebra Customer Satisfaction Survey — 4.2/5: AAA ranked 14th in the overall homeowners carrier category of The Zebra Customer Satisfaction Survey.
- Customer Service (J.D. Power) — Below Average: The average J.D. Power ranking of CSAA and Auto Club of Southern California Insurance group comes in just shy of the average for customer satisfaction.
- Financial Strength (AM Best) — Excellent: With a financial rating of “excellent,” you can rest assured AAA will be able to handle your claims.
- Claims Satisfaction (NAIC) — Good: The average number of complaints across different branches of AAA homeowners insurance companies is fewer than average.
Liberty Mutual homeowners review
With the fourth largest share of the homeowners insurance market, Liberty Mutual has a wide footprint. The company has a variety of coverage options.
- The Zebra Customer Satisfaction Survey — 4.3/5: Liberty Mutual recieved a 4.3 out of 5 in The Zebra's survey of customer satisfaction.
- Claims satisfaction (J.D. Power Rating) — Below average: In J.D. Power's most recent property claims satisfaction report, Liberty Mutual came in just below the industry average.
- Customer satisfaction (J.D. Power Rating) — Below average: Liberty Mutual fell below the industry average in J.D. Power's customer satisfaction study.
- Financial strength — Good: According to AM Best, Liberty Mutual's financial outlook was rated at an "A".
- NAIC Rating — Good: Fewer complaints were logged by the NAIC in regards to Liberty Mutual's homeowners insurance, falling just below the national complaint index.
Which company comes out on top?
Tie
Both AAA and Liberty Mutual can pair customers with good homeowners policies. According to these reputable third-party organizations, these carriers are farily evenly matched when it comes to financial strength, customer satisfation, and complaint averages. For that reason, we feel that both companies are worth exploring for homeowners insurance.
AAA vs. Liberty Mutual: home insurance rate comparison
The average annual home insurance rates for AAA are $1,212. Coming in a bit higher, Liberty Mutual's average annual homeowners insurance rate is $1,414.
Your individual rates are likely to vary from one company to another. This is because companies have different methods for underwriting. Your rates are highly dependent upon both where you live and your individual profile, and each company will place a different weight upon factors such as area crime, proximity to fire-fighting services and the age of your home. For this reason, it's highly recommended that you shop for homeowners quotes from a number of different sources, as this will likely lead you to the best rate.
Based on the data we have available, AAA has the cheapest home insurance rates at around $101 per month.
The Zebra’s homeowners insurance data methodology
The Zebra’s Dynamic Insurance Rating Tool for home and auto insurance rates utilizes the latest ZIP code-level rate filings from across the U.S., sourced from Quadrant Information Services and S&P Global. These filings, typically updated annually or biennially by insurers, are verified through Quadrant’s QA process and then integrated into The Zebra’s estimator.
The displayed rates are based on a dynamic home and auto profile designed to reflect the content of the page. This profile is tailored to match specific factors such as age, location, and coverage level, which are adjusted based on the page content to show how these variables can impact premiums.
For a comprehensive understanding, see our detailed methodology.
AAA vs. Liberty Mutual: homeowners discount comparison
Home insurance discounts are a great way to save money on your premiums. Both companies offer such discounts, though Liberty Mutual provides far more options for saving.
| Discount comparison | AAA | Liberty Mutual |
|---|---|---|
| Claims free | ✓ | ✓ |
| Recent home buyer | ✓ | |
| Multi-policy | ✓ | |
| Early signing | ✓ | |
| Newer/more durable roof | ✓ | ✓ |
| Protective devices (smoke/burglar alarms, etc...) | ✓ | |
| Paid in full | ||
| Early signing | ||
| Auto pay | ✓ | |
| Newer home | ✓ |
It's important to note that customers with smart home technology may see extra benefits through a policy with Liberty Mutual.
Zebra tip: Check out Liberty Mutual if you are seeking home insurance discounts
Qualifying customers have a number of discounts to choose from, including discounts for being claims-free, having a newer or updated roof and bundling car and home insurance together. However, even with extra discounts, other companies may still offer more affordable rates.
Other insurance products and bundling options
AAA and Liberty Mutual both have options for bundling multiple policy types. Bundling policies can lead to savings in many cases. See our table below for a side-by-side comparison.
| Other products | AAA | Liberty Mutual |
|---|---|---|
| Boat insurance | ✓ | ✓ |
| Condo insurance | ✓ | ✓ |
| Life insurance | ✓ | ✓ |
| Homeowners insurance | ✓ | ✓ |
| Travel trailer insurance | ✓ | ✓ |
| Renters insurance | ✓ | ✓ |
| RV insurance | ✓ | ✓ |
| Motorcycle insurance | ✓ | ✓ |
| Mobile home insurance | ✓ | |
| Umbrella | ✓ | ✓ |
| Offroad vehicles and ATVs | ✓ | ✓ |
Find the best insurance policy for your needs.
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About The Zebra
The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.
- The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
- The Zebra’s insurance editorial content is not subject to review or alteration by insurance companies or partners.
- The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
- The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.