Chubb Insurance Review

  • With 3.2/5 stars in 2024, Chubb is a good insurance company.
  • Read Chubb reviews, complaints and prices before you buy.
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Ross Martin

Insurance Writer

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  • 4+ years in the Insurance Industry

Ross joined The Zebra as a writer and researcher in 2019. He specializes in writing insurance content to help shoppers make informed decisions.

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Renata Balasco

Senior Content Strategist

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  • Licensed Insurance Agent — Property and Casualty

Renata joined The Zebra in 2020 as a Customer Experience Agent. Since 2021, she has worked as licensed insurance professional and content strategist.…

Chubb insurance: Ratings and reviews

3.2 100% filled Star icon 100% filled Star icon 100% filled Star icon 20.000000000000018% filled Star icon 0% filled Star icon

Rating from The Zebra Question mark icon

The Masterpiece auto insurance coverage offered by Chubb is designed with the luxury vehicle owner in mind. With a plethora of perks, extensive coverage, and benefits that extend worldwide, it’s easy to see why the company has a devoted customer base. 

Chubb Insurance is one of the older insurance companies in the US market, with a history stretching back to 1882. The company has undergone many changes, but it is currently one of the largest publicly traded property and casualty insurers in the world, operating in 54 countries. Read on to find out more about Chubb's coverages and The Zebra’s overall review of the company.

100% filled Star icon 100% filled Star icon 100% filled Star icon 20.000000000000018% filled Star icon 0% filled Star icon
3.2 stars Rating from The Zebra
Ratings based on price, customer service, coverage, and financial strength.
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Pros
  • Extensive coverage options

  • Fewer customer complaints

  • Excellent financial stability

Cons
  • Leans more toward the luxury market, meaning prices may be higher

  • Trustpilot and BBB reviews are quite low


Is Chubb a good insurance company?

The majority of The Zebra's review incorporates how well Chubb scores in terms of customer service. In order to determine that we looked at the following third-party ratings.

Trustpilot Reviews: 3.2/5

  • Chubb earned 3.2/5 stars from Trustpilot[1]

BBB Customer Reviews: 1.33/5

  • Chubb has a 1.33/5 rating from Better Business Bureau customers[2]

Complaint Index: Below average

  • The National Association of Insurance Commissioners (NAIC) receives Below average customer complaints for Chubb[3]

Financial Strength: Superior

  • Chubb received an Superior financial stability rating from A.M. Best[4]

The Zebra Customer Satisfaction Survey

In addition to third-party ratings, we like to incorporate the results from our own consumer survey where we ranked which auto insurance companies are the best based on feedback from real customers. However, we did not collect a sufficient amount of data on Chubb for it to be included.


How much does Chubb insurance cost?

Currently, the national average for a 6 month car insurance policy is $880, whereas Chubb is about $886 or roughly 1% in premium difference versus a typical policy, making it a competitive choice for a car insurance provider.

The table below shows how Chubb auto insurance compares against other top insurers.

Average Monthly Cost by Insurance Carrier
Company Avg. Monthly Premium
USAA $114
GEICO $129
State Farm $131
Chubb $148
Progressive $157
Allstate $201

Similar to any insurance company, pricing for Chubb auto insurance does vary based on your age and generally will get cheaper the older you get. The table below shows Chubb's car insurance premiums for different age brackets.

Chubb Costs by Age Group
Age Group Avg. Monthly Premium
Teens $398
20s $212
30s $147
40s $143
50s $133
60s $125

The Zebra’s Dynamic Insurance Rating Tool data methodology

The Zebra’s Dynamic Insurance Rating Tool for home and auto insurance rates utilizes the latest ZIP code-level rate filings from across the U.S., sourced from Quadrant Information Services and S&P Global. These filings, typically updated annually or biennially by insurers, are verified through Quadrant’s QA process and then integrated into The Zebra’s estimator.

The displayed rates are based on a dynamic home and auto profile designed to reflect the content of the page. This profile is tailored to match specific factors such as age, location, and coverage level, which are adjusted based on the page content to show how these variables can impact premiums.

For a comprehensive understanding, see our detailed methodology.

Discounts offered

Chubb auto insurance offers a wide array of discounts for eligible drivers. However, bear in mind these discounts may not be available in every location. Check out the list below to see the different ways to save.

  • Multi-car: Save by insuring more than one vehicle in the same policy
  • Multi-policy: By bundling your car insurance with homeowners, rental, or another type of insurance, you could find significant savings. 
  • Good student: Students with top grades can save anywhere between 10% to 15% off their premium.
  • Anti-lock brakes: With the safety afforded by computerized anti-lock brakes, you could find your rates drop. 
  • Defensive driving credit: By signing up for a defensive driving course you can prevent your rates from climbing after a traffic infraction. 

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What types of coverage does Chubb offer?

Chubb Masterpiece auto insurance policies offer a lot of perks to users. You’ll find unique coverage options and higher limits that simply aren’t offered by most car insurance companies. 

  • Original manufacturer parts - With Chubb, repairs are made with original manufacturer parts, meaning policyholders aren't stuck with cheap replacements. 
  • Worldwide rental car coverage - With Chubb, you get coverage for your rental car anywhere in the world.
  • High coverage limits - Chubb has some of the highest limits in the industry. You can get up to $10 million in liability coverage and up to $1 million in uninsured/underinsured motorist coverage
  • Agreed value coverage - As an optional coverage, agreed value coverage allows you to determine the value of your vehicle. 
  • Removal of personal information - Chubb makes sure to get any personal belongings or sensitive information out of your car.

Read more about Chubb's coverage options here.

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Unique insurance coverage options from Chubb

While some of the above coverages are rare amongst other insurers, there are a few things that Chubb offers that you simply won’t find elsewhere. 

  • Child seat replacement: After a covered loss, your child safety seat can be replaced. 
  • Auto Technical Specialists: Chubb has a staff of certified collision repair specialists on hand to ensure that any damages are found and properly repaired.
  • Multinational claims: You can easily make a claim in 54 different countries, with smooth claim settlements and easy currency transfer.

Chubb insurance review: Summary

Chubb auto insurance offers some of the most robust coverage out there, especially if you're insuring a Jaguar, Mercedes Benz, Audi, or another high-end vehicle

That said, most people don’t necessarily need $10 million in liability coverage. Some of the perks and offerings aren’t going to be relevant to a lot of drivers. rates for lesser-expensive vehicles can be higher than with many other carriers. However, if these perks jump out as something you’d appreciate, Chubb could be worth looking at. Chubb’s record of providing high-quality service should be a good indicator of the type of treatment you can expect as a customer.

Methodology — how The Zebra reviews insurance companies

The team of insurance experts at The Zebra considers the company's standing in five main categories to come up with an overall rating. These metrics are weighted according to importance and are detailed below:

  • Price (20%): Using the base profile detailed below, we compared the company's average rate with the national average. If it surpassed this average, we gave a lower rating; if it fell below, we awarded a higher rating.
  • Coverage (20%): The highest-scoring companies offer a variety of coverage options, including bundling options, roadside assistance, telematics, beyond-basic coverage levels, and a variety of other coverage types.
  • Customer service (30%): We averaged ratings from JD Power, the NAIC complaint index to come up with a rating for the company's customer service. In instances when a company is not rated, we may use alternative rating agencies such as the Better Business Bureau and Trust Pilot.
  • Financial strength (10%): We use AM Best to determine a company's financial standing. In some cases when a company is not rated by AM Best, we may use an alternative measure such as Demotech.
  • The Zebra's Customer Satisfaction Survey (20%): The Zebra conducts an annual survey measuring customer satisfaction for many of the top insurance companies with the goal of ranking both the best auto insurance companies and best home insurance companies. Read more below.

For our auto insurance review, we analyzed more than 83 million insurance rates spanning every U.S. ZIP code using a sample user profile: a 30-year-old single male driver with a Honda Accord, good credit and full coverage at these levels:

  • $50,000 per person/$100,000 per incident for bodily injury liability
  • $50,000 per incident for property damage liability
  • $500 deductibles for collision and comprehensive coverage

For our home insurance review, rates are based on a sample user profile: a 45-year-old married homeowner living in a 2,500-square-foot single-story home built in 2011 with these coverage levels:

  • $200,000 for the dwelling
  • $20,000 for other structures
  • $100,000 for personal property
  • $100,000 for personal liability
  • $1,000 deductible

These sample premiums are dynamic and automatically refresh whenever the newest data is made available.

To generate pricing for particular rating factors, we adjusted this profile based on common pricing factors used by major car insurance companies. These factors include credit score, coverage level and others.

For The Zebra's Customer Satisfaction Survey, findings are based on an online quantitative survey of 4,134 current U.S. auto and home insurance customers, with Census-balanced sampling by age, gender and region. Categories with n=<20 responses are considered insufficient sample size and are not reported. This survey was developed by The Zebra and executed by independent research firm Maru/Blue in 2023.


Chubb insurance: Frequenty asked questions

Chubb is a good insurance company for high-end vehicle owners like Jaguar or Mercedes Benz drivers, offering specialized coverage and relevant perks. They hold a below-average complaint index and a superior financial stability rating from A.M. Best. However, those with less expensive vehicles will likely find Chub's rates too high and perks less relevant.

Chubb is known for its high-end, premium insurance offerings, especially for affluent individuals. While they might be pricier than some competitors, they offer comprehensive coverage and exceptional service. Rates vary based on individual needs and coverage choices.

Yes, Chubb is a legitimate and globally recognized insurance company known for its premium insurance offerings, especially for high-net-worth individuals. They offer a range of products, including home, auto, and specialty insurance.

While not rated in J.D. Power's claims satisfaction survey, Chubb did receive a Superior financial strength rating from A.M. Best, an indicator of a company's ability to pay out claims.

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About The Zebra

The Zebra is not an insurance company. We publish data-backed, expert-reviewed resources to help consumers make more informed insurance decisions.

  • The Zebra’s insurance content is written and reviewed for accuracy by licensed insurance agents.
  • The Zebra’s insurance editorial content is not subject to review or alteration by insurance companies or partners.
  • The Zebra’s editorial team operates independently of the company’s partnerships and commercialization interests, publishing unbiased information for consumer benefit.
  • The auto insurance rates published on The Zebra’s pages are based on a comprehensive analysis of car insurance pricing data, evaluating more than 83 million insurance rates from across the United States.